--- sourceDocument: Yokohama IT Operations Management sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/it-operations-management Release : - yokohama ft:locale : - en-US ft:publication_title : - Yokohama IT Operations Management ft:clusterId : - itom bundleId : - itom workflow : - Technology --- # Oracle GLAS data collection # Oracle GLAS data collection using patterns {#ariaid-title1} * Release version: Yokohama * * Updated June 4, 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 10 minutes to read The ServiceNow Discovery application uses the Oracle GLAS Data Collection pattern extensions to discover Oracle GLAS data. This data includes discovered Oracle Database, Middleware, and Java configuration items. The following patterns collect Oracle GLAS data.{#oracle-glas-discovery__table_nh2_vlb_qjc__entry__2} | Pattern | Extends pattern | |-|-| | Oracle GLAS Data Collection | * Oracle DB On Unix * Oracle DB On Windows {#oracle-glas-discovery__ul_eqx_1mb_qjc} | | Oracle GLAS Data Collection V2 | * Oracle DB On Unix * Oracle DB On Windows {#oracle-glas-discovery__ul_jbm_cmb_qjc} | | Oracle GLAS - Collect Middleware Data for Tuxedo | Tuxedo | | Oracle GLAS - Collect Middleware Data for Weblogic | WebLogic | | Oracle GLAS Data Collection for Non-SQL | Linux Server | | Oracle GLAS HW Data Collection for Non-SQL | Windows OS - Servers | | Java Installation | N/A (standalone pattern) | [Table 1. Oracle GLAS patterns] {#oracle-glas-discovery__table_nh2_vlb_qjc} For details on how to view and download the collected Oracle GLAS data, see [Download Oracle Global License Advisory Services (GLAS) data](https://servicenow-prod.fluidtopics.net/wCtK209wFiRsq9KmMGZO5w "Download Oracle GLAS data in CSV format to get detailed information on patterns and configuration items. You can also download reports for Oracle Database, Middleware, Oracle Java, VM, and vCenter hardware information."). To learn about the supported versions of Oracle, refer to [Detailed information on products discovered by ITOM Visibility](https://servicenow-prod.fluidtopics.net/AB0jKyDtjf78iS3uAPUKpg "Discovery and Service Mapping can discover a wide range of operating systems and applications."). The Data Collection for Oracle Global Licensing and Advisory Services application supports two database data collection methods. The default method, V1, stores data across six CMDB CI tables. V2, available starting with Data Collection for Oracle Global Licensing and Advisory Services version 1.12.0, is an alternative method optimized for large-scale or high-volume Oracle database environments that consolidates data into a single non-CMDB table. For more information about V2, see the "Oracle GLAS Data Collection V2" section. ## Request apps on the Store {#oracle-glas-discovery__id_z4l_ysx_rcc} Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).{#oracle-glas-discovery__inline-send-to-store} ## Prerequisites {#oracle-glas-discovery__section_lsq_pjy_ptb} Install the Data Collection for Oracle Global Licensing and Advisory Services store app : Navigate to System DefinitionPlugins and install the Data Collection for Oracle Global Licensing and Advisory Services app. * The minimum version for Database collection is 1.4.0 * The minimum version for Middleware collection is 1.7.1 * The minimum version for Java collection is 1.8.4 {#oracle-glas-discovery__ul_emn_ztf_qtb} Note: The Data Collection for Oracle Global Licensing and Advisory Services app requires the Discovery (com.snc.discovery) plugin to work correctly. Verify the following applications are installed : * Discovery and Service Mapping Patterns * CMDB CI Class Models {#oracle-glas-discovery__ul_ugp_ms5_4tb} Verify operating system privileges : Verify that your Windows or UNIX user can write temporary files under /tmp. : Verify that you can run the following operating system commands: * ls * cat * ps {#oracle-glas-discovery__ul_wxv_1kd_v4b} Create operating system credentials : Verify that you have the following credentials for your operating system, and then create credentials for them on the ServiceNow AI Platform: * UNIX credentials using SSH. For more information, see [SSH credentials](https://www.servicenow.com/docs/access?context=r_SSHCredentialsForm&version=yokohama&pubname=yokohama-platform-security&ft:locale=en-US). * Windows credentials using PowerShell/WMI. For more information, see [Windows credentials](https://www.servicenow.com/docs/access?context=r_WindowsCredentialsForm&version=yokohama&pubname=yokohama-platform-security&ft:locale=en-US). Note: PowerShell and WMI credentials are required only for Database collection. {#oracle-glas-discovery__ul_lg2_hdr_v4b} Verify the following Oracle privileges : Verify that you have applicative credentials for the Oracle instance (cmdb_ci_db_ora_instance) that have the following privileges: * Read permissions on the tnsnames.ora file. * Permissions to execute the sqlplus command. * (For middleware collection) Sudo permissions to run the following command: `sudo su - oracle -c "$ORACLE_INSTANCE/bin/opmnctl status"` {#oracle-glas-discovery__ul_qv5_kld_v4b} : Verify you have the user name and password for the relevant Oracle Database, with read permissions on the following tables. |-|-|-| | DBA_ADVISOR_TASKS | DBA_USERS | SYS.MODEL$ | | DBA_CPU_USAGE_STATISTICS | DMSYS.DM$MODEL | SYS.REGISTRY$HISTORY | | DBA_ENCRYPTED_COLUMNS | DMSYS.DM$OBJECT | SYSMAN.MGMT_INV_CONTAINER | | DBA_FEATURE_USAGE_STATISTICS | DMSYS.DM$P_MODEL | SYSMAN.MGMT_LICENSES | | DBA_FLASHBACK_ARCHIVE_TABLES | DVSYS.DBA_DV_REALM | SYSMAN.MGMT_LICENSE_DEFINITIONS | | DBA_INDEXES | GV$IM_SEGMENTS | SYSMAN.MGMT_TARGETS | | DBA_LOBS | GV$INSTANCE | SYSMAN.MGMT_VERSIONS | | DBA_LOB_PARTITIONS | GV$PARAMETER | V$ARCHIVE_DEST_STATUS | | DBA_LOB_SUBPARTITIONS | MDSYS.SDO_FEATURE_USAGE | V$BLOCK_CHANGE_TRACKING | | DBA_OBJECTS | MDSYS.SDO_GEOM_METADATA_TABLE | V$CONTAINERS | | DBA_RECYCLEBIN | MGMT$TARGET | V$DATABASE | | DBA_REGISTRY | ODM.ODM_MINING_MODEL | V$DATAGUARD_CONFIG | | DBA_SQLSET | ODM_DOCUMENT | V$LICENSE | | DBA_SQLSET_REFERENCES | ODM_RECORD | V$OPTION | | DBA_SQL_PROFILES | REDACTION_POLICIES | V$PARAMETER | | DBA_TABLES | SCHEMA_VERSION_REGISTRY | V$SESSION | | DBA_TABLESPACES | SYS.CDC_CHANGE_SETS$ | V$VERSION | | DBA_TAB_PARTITIONS | SYS.CDC_CHANGE_TABLES$ | dba_aws | | DBA_TAB_SUBPARTITIONS | SYS.DBA_MINING_MODELS | | [ ] {#oracle-glas-discovery__table_ixr_1rz_5tb} Create applicative credentials for Oracle Instance : Create applicative credentials on the ServiceNow AI Platform. For more information, see [Applicative credentials](https://www.servicenow.com/docs/access?context=applicative-creds&version=yokohama&pubname=yokohama-platform-security&ft:locale=en-US). For UNIX: You can use Oracle Wallet authentication instead of applicative credentials : For more information, see [Enable Oracle Wallet authentication for discovery](https://servicenow-prod.fluidtopics.net/m3ylp7_~xsnVF9p_jzBBdg "Enable Oracle Wallet authentication to use credentials stored on the target server during Oracle database discovery on UNIX systems."). For virtual machines: Verify virtual machine credentials : For virtual machines, verify you have the relevant credentials to collect hardware data for machines hosted on the following virtual providers: * VMware * Nutanix * IBM * Hyper-V {#oracle-glas-discovery__ul_z34_5t5_s2c} For virtual machines: Collect hardware data : To populate the CPUQ folder in your GLAS report download, run the Oracle-provided hardware script on each target virtual machine. The following table lists the required script and credentials for each operating system.{#oracle-glas-discovery__table_f4d_v2g_w3c__entry__3} | Operating system | Script | Required credentials | |-|-|-| | Windows | cpuq.cmd | Username and password | | Linux or UNIX | cpuq.sh | Root username and password | [ ] {#oracle-glas-discovery__table_f4d_v2g_w3c} Access to the operating system command line is required. Use Command Prompt on Windows systems and a UNIX Shell on Linux or UNIX systems. 1. Log in to the target virtual machine using the required credentials. 2. Open the command-line interface for the operating system. 3. Run the hardware script for the operating system. 4. Repeat for each target virtual machine. {#oracle-glas-discovery__ol_bh5_gfg_w3c} For large-scale or high-volume environments: You can enable Oracle GLAS V2 data collection : To use V2 database data collection instead of the default V1 method, set the sn_itom_pattern.enable_large_env_glas_data_collection system property to true. For more information about V2, see the "Oracle GLAS Data Collection V2" section. For instructions, see [Enable the Oracle GLAS V2 data collection method](https://servicenow-prod.fluidtopics.net/QIHQNQQPXjHolsRfF1A6YQ "Enable the Oracle GLAS V2 data collection method to improve data collection performance in large-scale or high volume Oracle database environments."). ## V1 database CI relationships {#oracle-glas-discovery__section_rwc_sjx_54b} {#oracle-glas-discovery__table_jtg_dtm_pu832__entry__3} | CI | Relationship/Reference | CI | |-|-|-| | ORCL V SESSION \[cmdb_ci_orcl_vsession\] | Contains::Contained by | Oracle Instance \[cmdb_ci_db_ora_instance\] | | ORCL DETAIL \[cmdb_ci_ora_lms_detail\] | Contains::Contained by | Oracle Instance \[cmdb_ci_db_ora_instance\] | | ORCL OVERVIEW \[cmdb_ci_ora_lms_overview\] | Contains::Contained by | Oracle Instance \[cmdb_ci_db_ora_instance\] | | ORCL OPTIONS \[cmdb_ci_orcl_options\] | Contains::Contained by | Oracle Instance \[cmdb_ci_db_ora_instance\] | | ORCL DBA USERS \[cmdb_ci_orcl_dba_users\] | Contains::Contained by | Oracle Instance \[cmdb_ci_db_ora_instance\] | | ORCL V LICENSE \[cmdb_ci_orcl_vlicense\] | Contains::Contained by | Oracle Instance \[cmdb_ci_db_ora_instance\] | [ ] {#oracle-glas-discovery__table_jtg_dtm_pu832} ## Oracle GLAS Data Collection V2 {#oracle-glas-discovery__section_glas_v2_data_collection} Oracle GLAS Data Collection V2 is an alternative database data collection method that uses the Oracle GLAS Data Collection V2 pattern extension. V2 optimizes database data collection for large-scale or high-volume Oracle database environments. The V2 method applies to database data collection only; middleware and Java data collection aren't affected. In V2, the MID Server collects data from the Oracle GLAS scripts and uses the GlideRecord API to populate the Oracle GLAS Database Audit Data \[sn_itom_oracleglas_glas_data_for_database\] table directly. As a result, GLAS data appears in the Content field and not in the discovery payload. To verify data population, navigate to the Oracle GLAS Database Audit Data table and review the Content field. If data is missing or incomplete, see [MID Server ECC Queue](https://www.servicenow.com/docs/access?context=ecc-queue-mid-server&version=yokohama&pubname=yokohama-servicenow-platform&ft:locale=en-US) for information about accessing MID Server logs. V2 stores all database GLAS data in the Oracle GLAS Database Audit Data table. Each record directly references the Oracle Instance \[cmdb_ci_db_ora_instance\] table; in V1, this association is established through a CI relationship (see the "V1 database CI relationships" section). The Oracle GLAS Data Collection V2 pattern extension populates the following fields in the Oracle GLAS Database Audit Data table: {#oracle-glas-discovery__table_glas_v2_fields__entry__2} | Field | Description | |-|-| | Host Name \[hostname\] | Host name of the server running the Oracle instance. | | DB Name \[dbname\] | Name of the Oracle database. | | Type \[type\] | Identifies the type of GLAS data stored in the record. Possible values: * ORCL_OVERVIEW * ORCL_DETAILS * ORCL_LICENSE * ORCL_SESSION * ORCL_OPTIONS * ORCL_DBA_USERS {#oracle-glas-discovery__ul_u4l_4sx_mjc} | | Order \[order\] | Sequential order of the record. If the content for a type exceeds 10 megabytes (MB), it is stored in multiple records ordered sequentially starting from 0. | | Content \[content\] | Collected GLAS data for the record type. Maximum size is 10 MB per record. | | Oracle Instance \[oracle_instance\] | References the Oracle Instance \[cmdb_ci_db_ora_instance\] table. | [Table 2. Oracle GLAS Database Audit Data \[sn_itom_oracleglas_glas_data_for_database\]] {#oracle-glas-discovery__table_glas_v2_fields} When V2 is enabled, the navigation menu updates automatically, hiding the six V1 database modules and displaying the GLAS V2 - Databases module. To enable V2 data collection, see [Enable the Oracle GLAS V2 data collection method](https://servicenow-prod.fluidtopics.net/QIHQNQQPXjHolsRfF1A6YQ "Enable the Oracle GLAS V2 data collection method to improve data collection performance in large-scale or high volume Oracle database environments."). ## Tuxedo middleware extension {#oracle-glas-discovery__section_prb_j3g_qtb} Tuxedo license configuration and log files collected: * \*_InstallLog.log * \*ubbc\* * bdmconfig\* * comps.xml * dmconfig\* * JSconfig.xml * lic.txt * registry.xml * tuxconfig\* * tuxwsvr.ini {#oracle-glas-discovery__ul_sdv_vss_5tb} Note: The asterisk represents one or more characters in the file name. Processes collected: * BBL * DBBL * GWWS * JSH * JSL * TMJAVASVR * TMMETADATA {#oracle-glas-discovery__ul_czh_q3g_qtb} ## WebLogic middleware extension {#oracle-glas-discovery__section_hj2_t3g_qtb} Files collected: * beahomelist * biee-domain.xml * cluster.properties * comps.xml * config.xml * domain-registry.xml * opmn.xml * portalconfig.xml * pthome.xml * registry.xml * server.xml * sessions.xml * setupinfo.txt {#oracle-glas-discovery__ul_r4s_b5s_5tb} WebLogic processes and files collected for the following middleware products: * WebLogic * OAS * SOA * OBI * WebCenter * FormsReports {#oracle-glas-discovery__ul_i2x_w3g_qtb} {#oracle-glas-discovery__table_ghk_xgt_5tb__entry__3} | WebLogic | OAS ||||| OBI | |-|:-:|-|-|-|-|-| | startWebLogic | httpd | f90 | iooomgrrmi | r30rbe32 | rwrqm60 | nqsserver | | java | apache | frmweb | javaw | r30rqm32 | rwrqm | sawserver | | startWLS | java | ifbld60 | java | r30run32 | rwrun60 | coreapplication_obijh1 | | nodemanager | opmn | ifbld90 | jre | r30sxc32 | rwserver | nqscheduler | | beasvc | dis3 | ifcgi60 | oad | r30sxu32 | rwsxc60 | nqsclustercontroller | | beasvc64 | dis4 | ifcmp60 | odisrv | rwbld60 | rwsxu60 | essbase | | beasvcX64 | dis51pr | ifcmp90 | ofcguard | rwbuilder | vdeserver | essvr | | oraclesvc | dis51ws | ifctrl60 | oidrepld | rwcgi60 | webcachea | essbasestudio | | opmn | dis51 | ifdbg60 | oidmon | rwcli60 | webcached | hyperion | | wlsvc | dwfde61 | ifrun60 | oidldapd | rwcon60 | webcache | | | wlsvc64 | f45des | ifsrv60 | opmn | rwconverter | | | | wlsvcX64 | f45run | ifwdb60 | r30cli32 | rwisv60 | | | | jmc | f50dbg32 | ifweb60 | r30con32 | rwmts60 | | | | httpd | f50run32 | ifweb90 | r30isv32 | rwqmu60 | | | | jrmc | f60 | imapds | r30qmu32 | rwrbe60 | | | [Table 3. Processes] {#oracle-glas-discovery__table_ghk_xgt_5tb} ## Middleware CI relationships {#oracle-glas-discovery__section_fs5_wcg_qtb} {#oracle-glas-discovery__table_gs5_wcg_qtb__entry__3} | CI | Relationship/Reference | CI | |-|-|-| | cmdb_ci_ora_lms_overview | Contains::Contained by | cmdb_ci_linux_server | | cmdb_ci_config_file_tracked | Contains::Contained by | cmdb_ci_linux_server | [ ] {#oracle-glas-discovery__table_gs5_wcg_qtb} These relationships are created by a containment rule that describes the valid objects that the Linux CIs can contain. ## Properties installed with the Middleware data collection application {#oracle-glas-discovery__section_ddc_3m5_qtb} To access the installed application properties, navigate to AllSystem PropertiesAll Properties. You must have the admin role to modify these properties.{#oracle-glas-discovery__table_mgs_qm5_qtb__entry__3} | System property | Default value | Description | |-|-|-| | sn_itom_oracleglas.isMaskingIp | true | Determines whether to mask the IP Address in Oracle middleware tracked files by replacing the value with "text_removed." | | sn_itom_oracleglas.isMaskingUserName | true | Determines whether to mask the user name in Oracle middleware tracked files by replacing the value with "text_removed." | | sn_itom_oracleglas.isMaskingPort | true | Determines whether to mask the port in Oracle middleware tracked files by replacing the value with "text_removed." | [ ] {#oracle-glas-discovery__table_mgs_qm5_qtb} ## Control GLAS data collection {#oracle-glas-discovery__section_fsb_cvl_sbc} The following MID Server property controls the GLAS data collection: sn_itom_oracleglas.disable_glas_data_collection The property is set to False by default. Note: In Data Collection for Oracle Global Licensing and Advisory Services versions earlier than 1.10.2, the property name is sn_itom_pattern.disable_glas_data_collection. ## Oracle Java process discovery {#oracle-glas-discovery__section_csz_4hb_fdc} ITOM Visibility can discover Java-running processes in your infrastructure, allowing you to comply with Oracle licensing agreements and prepare for GLAS Audits. You can perform the discovery using the Java Installation pattern (IP-based), Agent Client Collector with application patterns, or Agent Client Collector with file-based discovery. In the pattern flow, the Java processes are discovered by Application Dependency Mapping (ADM). When the processes are discovered, the Java Installation pattern triggers and collects the data. For information about privileged user access, see [KB1705845](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1705845). For more information about Agent Client Collector with patterns, see [Application patterns for the Agent Client Collector](https://servicenow-prod.fluidtopics.net/ga~C7dH8i6LRLDLN3_CjrQ "Application patterns gather details on the applications that run on the Agent Client Collector (ACC) host. Application patterns are supported only for servers, and are triggered after the Agent Client Collector host Discovery is complete."). For more information about Agent Client Collector with file-based discovery, see [Discover java installation data using Agent Client Collector for Visibility Content file-based discovery](https://servicenow-prod.fluidtopics.net/hzULNigdrgCfCo6yE37NjQ "Discovering java installation data using Agent Client Collector for Visibility Content file-based discovery enables you to discover file information in your system."). Data collected : {#oracle-glas-discovery__table_dqf_31c_fdc__entry__2} | Field | Description | |-|-| | Name | Name of the record. For example: Java@hostname | | Physical Machine Name | Name of the host CI | | Machine Type | Either Server(S) or Desktop(D) | | Java Publisher/Runtime Vendor | Java Vendor name | | Operating System | Operating system in which the java is run | | Environment Type | Production or Development or QA environment | | Java Release/Version/Build | Java Version | | Installation Path | Absolute installation path of the java binary | | Installation Date (DateTime) | The date and time of the java binary file created on the filesystem | | Release File (Y / N) | Indicates if a release.md file exists in the installation | | Processor Make/Model | Processor model name | | Sockets (Integer) | Number of CPU sockets | | Cores (Integer) | Number of CPU cores | | V6 and earlier | Indicates if you have a 6 or earlier java version | | Open Source | Indicates if you have an open-source java installation | | Unlock Commercial features | Indicates if you have the commercial features (like JFR) enabled | | Mission Control | Indicates if the mission control plugin is enabled | | AMC Agent | Indicates if the AMC agent plugin is enabled | | Usage Tracker | Indicates if the Usage Tracker feature is enabled | | Virtual Machine Object ID | Object ID of the Virtual machine instance | | PID | Running process PID | | IP Address | IP address of the host/VM | | First Discovered | The date of the first discovery | | Most recent discovery | The date of the most recent discovery | | Discovery Source | The discovery method. | | Application | Reference to the \[cmdb_ci_appl\] table | | Software installation | Reference to the \[cmdb_sam_sw_install\] table | | Java evidence | Reference to the \[cmdb_ora_java_evidence\] table | | Host | Reference to the \[cmdb_ci\] table | [Table 4. Java Audit \[ora_java_audit\]] {#oracle-glas-discovery__table_dqf_31c_fdc} Java Evidence \[ora_java_evidence\] : {#oracle-glas-discovery__table_ghb_pdc_fdc__entry__2} | Field | Description | |-|-| | Running process | Reference to the \[cmdb_running_process\] table | | Host CI | Reference to the \[cmdb_ci_computer\] table | | File information | Provides a reference to the \[cmdb_file_information\] table. Relevant only for file-based discovery (FBD); in pattern-based discovery, this field remains empty. | [ ] {#oracle-glas-discovery__table_ghb_pdc_fdc} Download the Oracle GLAS report in the Discovery Admin Workspace. For more information, see [Download Oracle Global License Advisory Services (GLAS) data](https://servicenow-prod.fluidtopics.net/wCtK209wFiRsq9KmMGZO5w "Download Oracle GLAS data in CSV format to get detailed information on patterns and configuration items. You can also download reports for Oracle Database, Middleware, Oracle Java, VM, and vCenter hardware information."). ## Oracle GLAS Data Collection {#oracle-glas-discovery__section_o5c_fyf_qtb} After Discovery finishes discovering the components of your database or middleware deployment, you can view the relevant statistics in the Oracle GLAS Data Collection. After upgrading to Discovery Admin Workspace version 1.3.1 (August 2024 Store), you can navigate to WorkspacesDiscovery Admin WorkspaceInsights to view and access the Oracle GLAS Data Collection. * **[Download Oracle Global License Advisory Services (GLAS) data](https://servicenow-prod.fluidtopics.net/wCtK209wFiRsq9KmMGZO5w)** Download Oracle GLAS data in CSV format to get detailed information on patterns and configuration items. You can also download reports for Oracle Database, Middleware, Oracle Java, VM, and vCenter hardware information. * **[Enable the Oracle GLAS V2 data collection method](https://servicenow-prod.fluidtopics.net/QIHQNQQPXjHolsRfF1A6YQ)** Enable the Oracle GLAS V2 data collection method to improve data collection performance in large-scale or high volume Oracle database environments. **Related reference** * [Oracle Catalog discovery](https://servicenow-prod.fluidtopics.net/lbO~~uB_gQiZGOovwC7J3g "The Discovery and Service Mapping Patterns application uses the Get Catalog info pattern extension of the Oracle DB on Unix and Oracle DB on Windows patterns to find Oracle Catalog objects. Discovering some of these resources may require updating to the latest version of the Discovery and Service Mapping Patterns application from the ServiceNow Store.") * [Oracle pluggable database and container database discovery](https://servicenow-prod.fluidtopics.net/LS6KSpX0dIM3jdSWsl4jDg "The ServiceNow Discovery application can discover Oracle pluggable databases (PDBs) and container databases (CDBs). Discovering some of these resources may require updating to the latest version of the Discovery and Service Mapping Patterns application from the ServiceNow Store.") *[\>]: and then