---
sourceDocument: Yokohama IT Operations Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/it-operations-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Request Event Management

# Request Event Management {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read


AIOps Experience plugin (`sn_sow_aiops`) requires a separate subscription and must be activated by ServiceNow personnel. This plugin includes the required Event Management components. {#t_EMActivatePlugin__ActivateEventMgmt}

## Before you begin

Role required: admin{#t_EMActivatePlugin__p-role-request-plugin}

## About this task

To purchase a subscription, contact your ServiceNow account manager.
The account manager can arrange to have the plugin activated on your organization's
production and subproduction instances, generally within a few days.

If you don't have an account manager, decide to delay activation
after purchase, or want to evaluate the product on a subproduction instance without
charge, follow these steps.

## Procedure

1. Navigate to AllSystem ApplicationsAll Available ApplicationsAll. {#t_EMActivatePlugin__navigate-plugins}
{#t_EMActivatePlugin__navigate-plugins}
2. Select Request plugin to open the Activate Plugin form on Now Support.  
   {#t_EMActivatePlugin__request-plugin}
{#t_EMActivatePlugin__request-plugin}
3. On the Activate Plugin form, provide the following information.  
   {#t_EMActivatePlugin__table_awx_bhf_ygb__entry__2}{#t_EMActivatePlugin__p_ub1_nfg_h1c}{#t_EMActivatePlugin__p_vb1_nfg_h1c}{#t_EMActivatePlugin__p_zb1_nfg_h1c}

   | Field | Description |
   |-|-|
   | What is your target instance | Select the instance that you want to activate the plugin on. |
   | Which plugin would you like to activate | Select the name of the plugin to activate.{#t_EMActivatePlugin__p_wb1_nfg_h1c} Note: If the system doesn't list the plugin you want or if you're activating the plugin on an OEM or on-premise instance, select the Plugin I'm looking for is not listed check box and then enter the name of the plugin. |
   | Select Maintenance Date and Time | Select the date and time to activate the plugin. |
   [Table 1. Activate Plugin form]

   {#t_EMActivatePlugin__table_awx_bhf_ygb}  
   For example, see the following form to activate the Event Management plugin on an instance named SNC Instance.{#t_EMActivatePlugin__p_bc1_nfg_h1c}
   Figure 1. Completed Activate Plugin form {#t_EMActivatePlugin__request-form}
{#t_EMActivatePlugin__request-form}
4. Select Submit.  
   After the maintenance window, the system installs the plugin on your instance. To confirm the installation, go to the Installed tab in the Application Manager. {#t_EMActivatePlugin__submit-request}
{#t_EMActivatePlugin__submit-request}{#t_EMActivatePlugin__steps_zsy_qg1_ft}

*[\>]: and then