---
sourceDocument: Yokohama IT Operations Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/it-operations-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Install SRM

# Install Service Reliability Management from Admin Center or ServiceNow Store {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Install the Service Reliability Management (SRM) application from the Admin Center or ServiceNow Store.

## Before you begin

Subscriptions required: ITSM Standard and ITOM Operator Professional subscriptions.  
Note:  
The data visualizations store app v24.1.8 is also required. See [Data visualizations](https://store.servicenow.com/sn_appstore_store.do#!/store/application/2926d7e8a2ac632a750a9c9101f4cff0/24.0.2?referer=/store/search?listingtype=allintegrations%253Bancillary_app%253Bcertified_apps%253Bcontent%253Bindustry_solution%253Boem%253Butility%253Btemplate%253Bgenerative_ai%253Bsnow_solution&q=Data%20Visualizations&sl=sh) in the ServiceNow Store to install the app.

To create and manage alert automations, install the Alert automation application available on request in the ServiceNow Store.

Role required: admin

## About this task

Roles and demo data are installed with SRM. The demo data includes templates that help accelerate implementation and SRM use.

## Procedure

1. Navigate to AllService Operations Workspace Admin CenterOverview.
2. Locate the Service Reliability Management card and select Install.
3. In the pop-up window, select Start Install.  
   You're taken to the ServiceNow Store portal.
4. Complete the necessary steps.  
   Note:  
   If any dependencies are red on the app store listing, select the row to open the dependent app and install it. If the dependent app is already installed but still appears in red, you can get or reopt it as needed.


   The example shows two unresolved dependencies. Before installing the app, resolve the issues by selecting the two dependencies.

   Demo data comprises the sample records that describe application features for the common use cases. Demo data is loaded when you first install the application on a development or test instance.  
   Following installation, the Service Reliability Management card can be used to configure SRM.
{#sr-install-sr-store-app__steps_t15_w1p_wnb}
**Previous topic:** [Configuring Service Reliability Management](https://servicenow-prod.fluidtopics.net/vBfUuzvm7gOM2k9ewz4H_Q "Configuring Service Reliability Management (SRM) involves installing it from the ServiceNow Store or Service Operations Workspace Admin Center. You can also assign administrators and import services and teams.")  
**Next topic:** [Assign an administrator to Service Reliability Management](https://servicenow-prod.fluidtopics.net/_bM6zUWvV2KmuQs69uxBFQ "Add people from your ServiceNow instance to administer Service Reliability Management (SRM) and your service operations.")

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