---
sourceDocument: Yokohama IT Operations Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/it-operations-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Discover installed software data with ITOM Content Service

# Discover installed software data with ITOM Content Service {#ariaid-title1}

* Release version: Yokohama
* 
* Updated December 2, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Use ITOM Content Service and ITSM Software Asset Management to discover version-less installed software that isn't discovered automatically with Software Asset Management Core or Software Asset Management Professional or file-based Discovery.

## Before you begin

Ensure that the following application and plugins are installed:

* ITOM Content Service (sn_smart_content)
* Software Asset Management Core (com.snc.sam.core) or Software Asset Management Professional (com.snc.samp)
* File Based Discovery (com.snc.discovery.file_based_discovery)
{#ics-sam-create-installed-software-record__ul_bc1_3q2_lfc}

Ensure that ITOM Content Service is active. For more information, see [Share data on ITOM Content Service](https://servicenow-prod.fluidtopics.net/_586w_v7e_MhM3jAi~mGDw "Control data sharing by opting in or out of ITOM Content Service sharing options using the Discovery Admin Workspace.").

Ensure that the content service suggestions in the relevant category are activated. For more information, see [Enable discovery with ITOM Content Service](https://servicenow-prod.fluidtopics.net/jNo~Xc~~lq14lQFaHUY8Fg "Review the ITOM Content Service suggestions for application discovery and activate the discovery classifiers to enable the creation of configuration items.").

Role required: discovery_admin

## Procedure

1. Navigate to AllDiscovery Smart ContentSmart Content Categories.
2. Activate the relevant category.
   1. In the Name column, search for the relevant category.
   2. Double-click (or use the keyboard shortcut) the Create Installed Software column.
   3. In the list, select true.
   4. Verify the value by selecting the green check mark.
   {#ics-sam-create-installed-software-record__substeps_stx_sbb_d1c}

## Result

The new installed software record is created and added to the CI Software Installations list the next time Discovery runs a schedule.
**Related concepts**   

* [ITOM Content Service](https://servicenow-prod.fluidtopics.net/LwKcm7PY19zL6QvhdyKwCQ "ServiceNow ITOM Content Service offers extensive visibility of products in your infrastructure. The classification of processes identified by Predictive Intelligence enables wider discovery and weekly updates of new configuration items in the CMDB. Use the Discovery Admin Workspace to review and manage ITOM Content Service suggestions.")

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