---
sourceDocument: Yokohama IT Operations Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/it-operations-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# ITOM Visibility and CMDB tables

# ITOM Visibility and CMDB tables {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

ITOM Visibility manages and uses CMDB tables. Several ServiceNow products benefit from and add value to ITOM Visibility.

## Tables that ITOM Visibility manages {#itom-visibility-use-case__section_thr_xqq_smb}

<br />

<br />

Mapped application service tables

:   The tables that ITOM Visibility manages depend on the method used to map the application service. You can use the Application Service wizard to populate an application service.

    * Map the application service using top-down discovery of CI connections. This method requires Service Mapping, the sm_admin role, and the current domain must be a leaf domain. This is the best option for accuracy and complete mapping. ITOM Visibility manages the Mapped Application Service table \[cmdb_ci_service_discovered\]
    * Map the application service using a tag list or tag family. This method requires Service Mapping and is preferred for public or private cloud where tags are typically used. ITOM Visibility manages the tag-based maps table \[cmdb_ci_service_by_tags\].
    * Manually map the application service. This method requires that you select specific CIs --- no automation is used. ITOM Visibility manages the service maps table \[cmdb_ci_service_manual\].
    * Use Dynamic Service to synchronize manually-created CI relationships to a Service Map view.
    {#itom-visibility-use-case__ul_b1d_vyf_ymb}

Configuration items (CIs) tables \[cmdb_ci_\*\]
:
    * Application table \[cmdb_ci_appl\]
    * Server table \[cmdb_ci_server\]
    * Virtual machines table \[cmdb_ci_vm_instance\]
    * Load balancer table \[cmdb_ci_lb\]
    * Network gear table \[cmdb_ci_netgear\]

    {#itom-visibility-use-case__ul_pwq_wh4_rmb}

## Tables that ITOM Visibility uses {#itom-visibility-use-case__section_qr4_s5q_smb}

1. Dynamic CI Group table \[cmdb_ci_query_based_service\]
2. Product model tables (for Technology Portfolio Management \[TPM\]) software and hardware models
{#itom-visibility-use-case__ol_uxc_cvq_smb}  

<br />

## Products that benefit from ITOM Visibility {#itom-visibility-use-case__section_mxg_dwq_smb}

* IT Service Management
* Customer Service Management (CSM)
* Event Management
* Cloud Management
* Asset Management (Hardware Asset Management and Software Asset Management)
* Strategic Portfolio Management (Financial Management --- Showback statements, Application Portfolio Management \[ APM \])
* Security Operations (Incident Response, software vulnerability management)
{#itom-visibility-use-case__ul_xqc_sl3_5mb}

## Implementing CMDB data {#itom-visibility-use-case__section_rct_5js_dcc}

For details on implementing CMDB data to conform with the CSDM framework, see [Implementing the CSDM framework in stages](https://www.servicenow.com/docs/access?context=csdm-implementation-stages&version=yokohama&pubname=yokohama-servicenow-platform&ft:locale=en-US).