---
sourceDocument: Yokohama IT Operations Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/it-operations-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Service Reliability Management reference

# Service Reliability Management reference {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Reference topics provide additional information about administering Service Reliability Management.
* **[SRM roles and responsibilities](https://servicenow-prod.fluidtopics.net/oH~W1XiTh~tWIc~E0skkIg)**   
  Roles grant users access to different parts of the SRM console. Roles determine the actions that users can or can't perform in Service Reliability Management.
* **[Create team form](https://servicenow-prod.fluidtopics.net/hXgH0tN78vgW4Zp7d675pQ)**   
  Request to create a team to start monitoring your services.
* **[Create a shift form in Service Reliability Management](https://servicenow-prod.fluidtopics.net/e1HdpmAgEGJm2V8VE1LAtw)**   
  Set up an on-call schedule for your team to ensure that the right person is always available to quickly respond to incidents and critical alerts.
* **[Add service form](https://servicenow-prod.fluidtopics.net/ebLNQNau22XdZQ~NMOACMQ)**   
  Create or add an existing service to your instance so that alerts and incidents on that service are available to your teams within SRM.
* **[Edit service details form](https://servicenow-prod.fluidtopics.net/48bKYQELtemdbYU8Q58qIg)**   
  Edit an existing service owned by your team.
* **[Set up escalation policies form in SRM](https://servicenow-prod.fluidtopics.net/sxq0rerUgpx1kTJD0j3GIw)**   
  Escalation policies define the order and conditions in which members or devices receive notifications.
* **[Domain separation and SRM](https://servicenow-prod.fluidtopics.net/SKfu7JUWOpGbMkS3LCEG_Q)**   
  Domain separation is supported for Service Reliability Management (SRM).
* **[Create change request forms](https://servicenow-prod.fluidtopics.net/i3u77HDdGrAcObgvs4lM4w)**   
  Fill out the fields in the forms to create a change task to implement a controlled process for modifying approved and supported actions for SRM.
* **[SRM incident states](https://servicenow-prod.fluidtopics.net/EgALuKcbffJQQwqkI2fSfg)**   
  Incidents can be in a few different states depending on how they are acted on.
* **[SRM alert states](https://servicenow-prod.fluidtopics.net/UwDMXvMQMNtNWvTfNHOAjQ)**   
  Alert can be in a few different states depending on how they are acted on.
* **[SRM change request states](https://servicenow-prod.fluidtopics.net/LKul7Xc1q~CAdGD3ioY79w)**   
  Incidents can be in a few different states depending on how they are acted on.
* **[CMDB service classes](https://servicenow-prod.fluidtopics.net/wrxI~wsDCBjYB5Ug3oXRiw)**   
  Service Reliability Management typically supports several Configuration Management Database (CMDB) service classes.