---
sourceDocument: Yokohama IT Operations Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/it-operations-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Activate Now Assist AI agents for IT Operations Management (ITOM)

# Activate Now Assist
AI agents for IT Operations Management (ITOM) {#ariaid-title1}

* Release version: Yokohama
* 
* Updated April 27, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Activate Now Assist
AI agents associated with the Triage and analyze alerts agentic workflow, to enable the agentic AI experience.

## Before you begin

Before activating the Now Assist
AI agents, you must install the ServiceNow Otto for IT Operations Management (ITOM) plugin. For more information, see [Install the Now Assist for IT Operations Management (ITOM) plugin](https://servicenow-prod.fluidtopics.net/Xg93vxMhsvlpN0pi9iQgqg "Install the ITOM plugin in the ServiceNow Now Assist feature.").

To get started with AI agents, you must have:

* An instance on Yokohama patch 3 and above.
* A ServiceNow Pro Plus or Enterprise Plus license.
* AI Search enabled on your instance.

{#install-now-assist-ai-agents-itom__ul_gdw_4gk_dfc}

Role required: admin

## Procedure

1. Activate the Triage and analyze alert agentic workflow in AI Agent Studio.
   1. Navigate to AllAI Agent StudioCreate and manage.
   2. In the table, select Triage and analyze alerts.

   {#install-now-assist-ai-agents-itom__substeps_ekn_nsl_dfc}  
   The Triage and analyze alerts page in AI Agent Studio lets you manage the agentic workflow, including options for Describe and connect, Define trigger, and Select display.
2. Make the Triage and analyze alerts agentic workflow visible in the Now Assist panel.
   1. Navigate to Select display.
   2. Next to Now Assist panel select the Display toggle to turn on the display.
   3. Select Save and test.
   4. Navigate to AllVirtual AgentDesigner.
   5. From the Select assistant drop-down list, select Now Assist Panel - Platform(default).
   6. Search for Triage and analyze alerts.
   7. Select the row Actions icon (![Actions icon.]()), and select Promoted.
   {#install-now-assist-ai-agents-itom__substeps_gbw_myl_dfc}
{#install-now-assist-ai-agents-itom__steps_j24_pnl_dfc}

## What to do next

To access AI agents in the Now Assist panel, you must enable the panel. For more information, see [Activate Now Assist panel standard chat](https://www.servicenow.com/docs/access?context=activate-now-assist-panel&version=yokohama&pubname=yokohama-intelligent-experiences&ft:locale=en-US).

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