---
sourceDocument: Yokohama IT Operations Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/it-operations-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Activate teams and services

# Activate teams and services {#ariaid-title1}

* Release version: Yokohama
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Follow this step only if you are on version 1.5.0 of Service Observability. Assign existing teams to Service Observability so they can view the data returned by the Configuration Management Database (CMDB) on those pages. Activate the services in the CMDB for use in Service Observability.

## Before you begin

* Users assigned to a group that manage the activated services.
* Services that you want to monitor in Service Observability should be configured in the CMDB.
{#activate-teams-and-services__ul_rnp_45n_b2c}

Role required: system admin

## About this task

Note:  
Follow this step only if you are on version 1.5.0 of Service Observability.

Teams are used in both Service Reliability Management and Service Observability to give existing roles and groups the ability to view CMDB data on the Overview and Observability tabs.

The services that you want to monitor in Service Observability must be activated. Activation enables you to map data from an application performance management (APM) instance to that service and then view that service's related data on the
Overview and Observability tabs.  
Note:  
Teams and services activated for Service Observability are also activated for Service Reliability Management (SRM). Service Observability admins can create a single service. For more information, see [Add a service to SRM](https://servicenow-prod.fluidtopics.net/wxu1obGWyHkP5wfCStT9ag "Add services to Service Reliability Management (SRM) to help your teams manage service health."). When Service Observability admins create a single service, it's automatically activated for Service Observability and SRM. For more information, see [Service Reliability Management](https://servicenow-prod.fluidtopics.net/gX63f97msnUzv0sdJObWDA "Service Reliability Management (SRM) helps your organization respond, collaborate, track, and self-remediate when working on alerts and incidents. SRM is available when you have both ITSM Standard and ITOM Operator Professional subscriptions.").

## Procedure

1. Navigate to AllService Operations WorkspaceConfigurations and choose the Service Operations Management card.
2. Navigate to Service Operations ManagementAssign and activateActivate teams and services.
3. Choose Activate teams and services.
4. Select the assignment groups that you want as teams in Service Observability and then select Activate.  
   Only teams that haven't already been assigned are displayed.
5. In the modal, select Confirm.
6. In the Service class drop-down menu, select a CMDB service type.
7. From the list of services, select which services to activate for Service Observability and select Activate.
8. In the modal, select a support team for the services and choose Confirm.  
   You now have services that can be monitored in Service Observability

## What to do next

1. [Connect a Service Observability data source](https://servicenow-prod.fluidtopics.net/r8tDxUIrS533znEw8FX5Aw "Connect Service Observability to an external application performance management (APM) instance. Service Observability displays metrics in the Service Operations Workspace (SOW) from that APM instance.")
2. [Create and manage data mappings](https://servicenow-prod.fluidtopics.net/5bFq1kfuXECPkqiIoQjsqA "Map your services to the data from a connected external application performance management (APM) instance, and view it in charts for the service.")
{#activate-teams-and-services__ol_c4c_tjt_tdc}

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