---
sourceDocument: Yokohama IT Operations Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/it-operations-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Add alert table to enable on-call scheduling for Service Operations Workspace for ITOM

# Add alert table to enable on-call scheduling for Service Operations Workspace for ITOM {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Enable on-call scheduling by incorporating the Alert table \[em_alert\] into the Trigger Rule Table Config list. This allows for creating shifts and implementing escalation triggers and policies, ensuring teams can promptly
respond to alerts and maintain operational continuity.

## Before you begin

Role required: evt_mgmt_admin

## Procedure

1. Navigate to All and in the search field, type <kbd class="ph userinput">trigger_rule_table_cfg.list</kbd>.  
   The Trigger Rule Table Configs page opens.
2. On the form, fill in the fields with the following values.  
   * In the Table field, select Alert \[em_alert\].
   * In the Trigger group field, select Assignment group.
   * In the Trigger user field, select Assigned to.
   * In the Journal field, select Work notes.
   {#add-alert-table-oncall__ul_jvr_2l5_zbc}
3. Select Submit.

## What to do next

[Create on-call shift for your team](https://www.servicenow.com/docs/access?context=on-call-scheduling-in-sow&version=yokohama&pubname=yokohama-it-service-management&ft:locale=en-US).