---
sourceDocument: Yokohama IT Operations Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/it-operations-management

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    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Application service analysis and maintenance using legacy Agent Workspace

# Application service analysis and maintenance using legacy
Agent Workspace {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Service Mapping creates maps to help you see the architecture and
organization of application services. These maps are useful for planning change or migration, as
well as analyzing the continuity and availability of services.
* **[Application service maps in legacy Agent Workspace](https://servicenow-prod.fluidtopics.net/ig4JDdtNdP22F3une~pO2A)**   
  Maps offer you a visualization of data on configuration items (CIs) comprising application services, and relations and connections between these CIs.
* **[View maps for application services in legacy Agent Workspace](https://servicenow-prod.fluidtopics.net/KECkt675DvVaIN_csZmUnw)**   
  Use maps to see the details of application services. Maps show configuration items (CIs) making up application services, connections between these CIs and other service-related details.
* **[View the change history of application services in legacy Agent Workspace](https://servicenow-prod.fluidtopics.net/flIgBz_v8hUK7eTfNrNIaA)**   
  View changes made to a service instance and to the individual configuration items (CIs) comprising the service in Agent Workspace. You can also compare the service status before and after a certain change or problem. The change history is useful for maintenance, planning, or troubleshooting procedures.
* **[Modify view for an application service map in legacy Agent Workspace](https://servicenow-prod.fluidtopics.net/T_x8kUwTjWe_87Rqp11cvQ)**   
  Customize a map view to display relevant information and increase clarity.