---
sourceDocument: Yokohama IT Operations Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/it-operations-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Fix errors in individual application service maps

# Fix errors in individual application service maps {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read

You can address discovery issues in each application service map individually.

## Before you begin

Role required: service_mapping_admin

## About this task

You can fix errors in individual application services at any time. When you perform initial mapping of application services in your organization, you typically fix errors in individual application services after resolving errors
in multiple services, in bulk. You may also need to fix errors in an approved and completed application service at a later stage.
Figure 1. Service Mapping workflow   

## Procedure

1. Open the service instance map.
   1. Navigate to AllCSDMManage Technology Management ServicesService Instance. {#fix-or-ignore-errors-business-service-map__NavigateCSDMManageTechServiceAppService}
   2. Select the needed service instance.
   3. On the service instance page, select View Map.
   {#fix-or-ignore-errors-business-service-map__substeps_xxr_jpz_dmb} {#fix-or-ignore-errors-business-service-map__Cmd_NavigateToAppServicesSM}
2. Ensure that the map opens in Edit mode.  

   <br />

   CIs discovered with errors appear with the warning icon (![The Warning icon]()) on the map. Discovery messages on the Discovery Messages tab give short error descriptions.
3. **Optional:** Group errors by types by clicking Group Errors.  
   The discovery error messages on the Discovery Messages tab appear grouped by predefined types, error codes.
4. To review and fix an error from the list, click Handle Error next to the error description.  
   Or
5. To review the first error in the largest error group, click Handle Next Error at the left top corner of the map.
6. To learn how to resolve the error, click Open instructions under Action on Selected in the right pane.  
   Note:  
   Instructions are available only for the most common errors.
7. Click the relevant semi-automated resolution option to resolve the error under Action on Selected in the right pane.  
   Error resolution options vary, because they depend on the specific discovery error associated with the selected CI.

   | Use this option | To do this |
   | Add Management IP | Enter the management IP to trigger discovery on the host resources and connections. Typically, you need this solution for application services that have undiscovered devices like load balancers as their entry points. The management IP address of a network device is the address that you use to reach the device using the SNMP or any other management protocol. Note: The system does not save the management IP you configure. |
   | Create new WMI credentials | Open the Windows Credentials form and configure missing Windows credentials for the selected CI. See [Windows credentials](https://www.servicenow.com/docs/access?context=r_WindowsCredentialsForm&version=yokohama&pubname=yokohama-platform-security&ft:locale=en-US). |
   | Create new SSH credentials | Open the SSH Credentials form and configure missing SSH credentials for the selected CI. See [SSH credentials](https://www.servicenow.com/docs/access?context=r_SSHCredentialsForm&version=yokohama&pubname=yokohama-platform-security&ft:locale=en-US). |
   | Create new SSH private key | Open the SSH private keys form and configure missing credentials for the selected CI. See [SSH private key credential type](https://www.servicenow.com/docs/access?context=r_SSHCredentialsForm&version=yokohama&pubname=yokohama-platform-security&ft:locale=en-US). |
   | Create new SNMP credentials | Open the SNMP credentials form and configure missing SNMP credentials for the selected CI. See [SNMP credentials](https://www.servicenow.com/docs/access?context=c_SNMPCredentials&version=yokohama&pubname=yokohama-platform-security&ft:locale=en-US). |
   | Show Discovery Log | See the log to understand at what stage an error occurred and what caused it. |
   | Skip and resume | Manually add the CI whose discovery failed and configure attributes of the entry point from which Service Mapping continues discovery. For more information, see [Skip errors to continue discovering an application service](https://servicenow-prod.fluidtopics.net/2Bqj4Q5MPMcgcVdF4HtITQ "If you know what configuration items (CIs) and connections make up your service instance, you can enable Service Mapping to continue discovery of the service instance even if there are some errors. You can skip errors to troubleshoot later so you can complete mapping most of the service instance, even if some CIs are missing."). |
   | Retry discovery | Run the discovery process for the selected CI after trying to resolve a discovery error associated with it. |
   | View affected services | Display a list of all services affected by the selected error. In the list, click a service to view service details. |
   |-|-|

   {#fix-or-ignore-errors-business-service-map__choicetable_phf_4qd_41b}
8. If there are no instructions or semi-automated resolution options available, [fix errors based on symptoms and discovery messages](https://servicenow-prod.fluidtopics.net/Kw88zdxkkI61hdgabLIlCw "Service Mapping does not offer semi-automated resolution options for errors that require advanced resolution. Fix such errors using symptoms and discovery messages.").
9. To ignore an irrelevant error, right-click its error message on the Discovery Messages tab and select <kbd class="ph userinput">Toggle Ignore State</kbd>.  
   The ignored error disappears from the map and from the list of discovery error messages.  
   Note:  
   If necessary, you can still display ignored errors by switching on the Include Ignored Errors option under More Options menu. For more info, see [Modify view for an application service map](https://servicenow-prod.fluidtopics.net/WhV9fFRvYVeCfxwRO196Vw "Customize a map view to display relevant information and increase clarity.").
10. Click Handle Next Error to review the next error in the largest error group.
11. When finished reviewing and handling errors, click anywhere in the map to close the Resolve Error pane.
{#fix-or-ignore-errors-business-service-map__steps_pdz_wwg_f1b}

## What to do next

If you resolved most errors, [send the service instance for review](https://servicenow-prod.fluidtopics.net/aStpPAiHMPw9hVULLwz~sA "After you map an application service, send it to the application service owner for review to make sure that the map is accurate.").
* **[Fix service mapping errors using discovery messages](https://servicenow-prod.fluidtopics.net/Kw88zdxkkI61hdgabLIlCw)**   
  Service Mapping does not offer semi-automated resolution options for errors that require advanced resolution. Fix such errors using symptoms and discovery messages.
* **[Skip errors to continue discovering an application service](https://servicenow-prod.fluidtopics.net/2Bqj4Q5MPMcgcVdF4HtITQ)**   
  If you know what configuration items (CIs) and connections make up your service instance, you can enable Service Mapping to continue discovery of the service instance even if there are some errors. You can skip errors to troubleshoot later so you can complete mapping most of the service instance, even if some CIs are missing.
* **[Resolve pattern-related mapping errors](https://servicenow-prod.fluidtopics.net/VKXk_DDhJfEvbCyem_bCuA)**   
  You can troubleshoot mapping errors caused by patterns.

**Related concepts**   

* [Review and approval of application service maps](https://servicenow-prod.fluidtopics.net/BjGtOsTta_Wo~8ykmxZngQ "After the Service Mapping administrator maps IT services and fixes errors in them, the administrator and the owner collaborate to review and approve the service maps. The review and approval process is available only for discovered and manually created service instances.")
* [Application service completion](https://servicenow-prod.fluidtopics.net/oTiVA8bO~~ejaFfgU_iy9w "After an application service is reviewed and approved, you can define attributes that enhance its discovery, reflect its importance, and control access to it.")
* [Application service analysis and maintenance using classic Service Mapping](https://servicenow-prod.fluidtopics.net/kktVI~k2uB35tKBH_EqH8Q "Service Mapping creates maps to help you see the architecture and organization of application services. These maps are useful for planning change or migration, as well as analyzing the continuity and availability of services.")  
**Related tasks**   

* [Map multiple application services suggested by classic Service Mapping](https://servicenow-prod.fluidtopics.net/qFTEgnBYmx4N~e7Wi0hmtA "You can map multiple application services identified and suggested by Service Mapping in a single operation. This method suits your organization if you do not have much information about application services.")
* [Map application services using tags with classic Service Mapping](https://servicenow-prod.fluidtopics.net/LP1_hSxqw0iYBN~sMLLWGQ "Use tags that help categorize and organize configuration items (CIs) in your organization to map application services. Tag-based mapping doesn't require configuring credentials or providing users with elevated rights.")
* [Map multiple application services from a CSV file using classic Service Mapping](https://servicenow-prod.fluidtopics.net/0ElnFoss5kGCl7N1cGU5oA "This method suits you if your organization has performed cross-organization mapping and analysis and collected some information about planned service instances. If so, you can organize the collected information in a specific order and save it as a CSV file. Service Mapping extracts information from this file and creates potential service instances referred to as service candidates.")
* [Map a single application service using classic Service Mapping](https://servicenow-prod.fluidtopics.net/8sD~6Bc3quESSBMeonfe4g "In addition to mapping application services in bulk, you can map individual, single application services by defining attributes for each application service. Use this mapping method if you already know or are planning to find out application service details. You must have Service Mapping enabled to map or review application services.")
* [Fix application service errors in bulk](https://servicenow-prod.fluidtopics.net/AQZZC7bwEONc9WvfM9~Maw "Service Mapping classifies errors by their root cause, for example, missing credentials or task timeout. For a fast and efficient process, fix errors belonging to the same category in bulk.")
* [Fine-tune application services to implement owner requests](https://servicenow-prod.fluidtopics.net/iBl4ZwvZMr6J_fUdsUa1Nw "As an administrator, you tweak and fine-tune maps based on comments from the application service owner.")  
**Related reference**   

* [Prerequisites for performing top-down discovery using Service Mapping](https://servicenow-prod.fluidtopics.net/20BFFRIMDaojk1En5RNucg "Learn about credentials, users, and user permissions you must configure to let Service Mapping access and discover applications inside your organization private network.")

*[\>]: and then