---
sourceDocument: Yokohama IT Operations Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/it-operations-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# View details about the impact and cause of an alert in Express List

# View details about the impact and cause of an alert in Express List {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

View information about an alert on the alert's Overview tab in the Express List.

## Before you begin

Role required: evt_mgmt_operator

## Procedure

1. Navigate to WorkspacesService Operations Workspace.
2. From the navigation bar, select the Express list icon: ![Express list icon]().
3. Select the alert number to open it.  
   The alert opens in a separate tab, displaying the Overview tab.
4. View alert information on the Overview tab.  
   {#use-alert-overview-tab__table_vs2_prb_5tb__entry__2}

   | Section | Description |
   |-|-|
   | Summary | Contains a description of the selected alert, describing why it is considered an issue. |
   | Impact | Lists the Configuration item and any services impacted by the alert. The Impacted Services tile includes the following subtabs: * Application services: The application services affected by the alert. For details on application services, see [Application services](https://www.servicenow.com/docs/access?context=application-services&version=yokohama&pubname=yokohama-servicenow-platform&ft:locale=en-US). * Related service offerings: The service offerings connected to the application services affected by the alert. {#use-alert-overview-tab__ul_szg_ylk_g5b}Application services and their related service offerings display on a many-to-many basis. That is, several service offerings can relate to one or more application services, and several application services can relate to one or more service offerings. |
   | Cause | Lists the log properties with information contributing the alert issue, as well as probable root causes for the alert. |
   [Table 1. Overview tab]

   {#use-alert-overview-tab__table_vs2_prb_5tb}

*[\>]: and then