---
sourceDocument: Yokohama IT Operations Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/it-operations-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Create an on-call schedule

# Create an SRM on-call schedule {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Set up an on-call schedule to make sure that someone is available to respond to incidents and critical alerts.

## Before you begin

Before creating an on-call schedule, a team must exist in Service Reliability Management (SRM). The Alert table \[em_alert\] must also be added to the Trigger Rule Table Config list. See [Add an SRM team](https://servicenow-prod.fluidtopics.net/w7M9z4NGd_2Gxu2oMDJDlg "Request to create a team to start monitoring your services. Teams are responsible for the issues that occur in the associated services.") and [Add alert table to enable on-call scheduling for Service Operations Workspace for ITOM](https://servicenow-prod.fluidtopics.net/faNB_PLiITL3zVQ4QyLYFg "Enable on-call scheduling by incorporating the Alert table [em_alert] into the Trigger Rule Table Config list. This allows for creating shifts and implementing escalation triggers and policies, ensuring teams can promptly respond to alerts and maintain operational continuity.") for more information.

Role required: srm_manager, srm_responder, or srm_admin

## About this task

Shifts in SRM let you define variable time periods for your shift-based workforce. Create shifts for particular dates and times when you need coverage, and assign them to team members.

## Procedure

1. Navigate to WorkspacesService Operations WorkspaceTeams (![Teams icon]()).
2. On the Teams page, select your team.
3. Select the Schedule tab and then select Create shift.
4. In the Create new dialog, select either Create new or Use template.  
   Your system admin can create predefined templates for you to use to create shifts.
5. Fill in the fields.  
   For more information on the field descriptions, see [Create a shift form in Service Reliability Management](https://servicenow-prod.fluidtopics.net/e1HdpmAgEGJm2V8VE1LAtw "Set up an on-call schedule for your team to ensure that the right person is always available to quickly respond to incidents and critical alerts.").
6. Select Create shift.
* **[Set on-call team preferences in SRM](https://servicenow-prod.fluidtopics.net/DyU~fWNz3zVXihJxvl0IOw)**   
  Set on-call preferences for team members to increase the efficiency of your business operations.

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