Service Observability

  • Release version: Yokohama
  • Updated July 31, 2025
  • 1 minute to read

    • The ServiceNow® Service Observability application enables operators to triage and manage incidents in a complex and distributed system. Application and platform telemetry insights from multiple observability tools are combined into a centralized workflow.

    Figure 1. Overview of Service Observability
    Admin connects APM and maps data to CIs. Operator can view APM and CI data together in one view.

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