---
sourceDocument: Yokohama IT Operations Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/it-operations-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Configure the Dynatrace analysis AI agent

# Configure the Dynatrace analysis AI agent {#ariaid-title1}

* Release version: Yokohama
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Configure the Dynatrace analysis AI agent for the analyze alert impact agentic workflow. This configuration also supports the Dynatrace observability skill in the manage alerts autonomously agentic workflow. After you configure the agent, the workflows can surface information from Dynatrace to help you investigate alerts.

## Before you begin

Before configuring the Dynatrace analysis AI agent, you must do the following:

* [Install ServiceNow Otto for IT Operations Management (ITOM)](https://www.servicenow.com/docs/access?context=install-now-assist-feature-plugins&version=yokohama&pubname=yokohama-intelligent-experiences&ft:locale=en-US).
* [Integrate Dynatrace platform events with Event Management](https://servicenow-prod.fluidtopics.net/qaed_FbOk_BW4f8jB52sgw "Integrate Dynatrace with Event Management by adding the Dynatrace Monitor as an authenticated data source.").
* Copy your Dynatrace connection URL and Dynatrace access token or personal access token.

  The Dynatrace access token or personal access token must have the `problems.read` scope.
{#now-assist-itom-config-dynatrace__ul_jsb_qmv_w2c}

Role required: connection_admin and credential_admin

## Procedure

1. Navigate to Allsys_alias.LIST.
2. Search for and select Dynatrace analysis AI agent.
3. Select Create New Connection \& Credential.
4. On the form, fill in the fields.

   | Field | Description |
   | Connection Name | Name of your Dynatrace connection. This name helps you identify it later. For example, Dynatrace` analysis AI agent connection`. |
   | Connection URL | URL of your Dynatrace instance. Dynatrace URLs follow this format: `https://<your-resource-name>.live.dynatrace.com`. |
   | Access token or personal access token (must prefix with 'Api-Token ') | Dynatrace access token or personal access token. The token must begin with `Api-Token`, for example, `Api-Token dt0s01.STABCDEF12345.G3HIJKLMNOP`. |
   | Header Name | Header name for the Dynatrace platform token: `Authorization`. Change this value to customize the header for different APIs or follow specific security policies. |
   |-|-|

   {#now-assist-itom-config-dynatrace__choicetable_uv4_x44_gfc}
5. Select Create.  
   Your connection appears in the Connections tab.
{#now-assist-itom-config-dynatrace__steps_b1f_3cv_nfc}

## What to do next

Activate the Dynatrace analysis AI agent to use it in the analyze alert impact agentic workflow or manage alerts autonomously agentic workflow. In AI Agent Studio, navigate to Create and manage, find the Dynatrace analysis AI agent, and turn on the agent in the Select channels and status screen.  
Note:  
To use the Dynatrace analysis AI agent in the analyze alert impact agentic workflow, make sure that the Alert impact summary and Alert information retrieval AI agents are active. They're also required for the analyze alert impact agentic workflow.

To learn more about using the Dynatrace analysis AI agent in the analyze alert impact agentic workflow or manage alerts autonomously agentic workflow, see [Use the analyze alert impact agentic workflow](https://servicenow-prod.fluidtopics.net/5b~ext67qUuFUT44s0sJ8A "Learn how to use the analyze alert impact agentic workflow in the Now Assist panel. The agentic workflow helps you investigate an alert and get the context that you need to respond efficiently.") and [Manage alerts autonomously agentic workflow](https://servicenow-prod.fluidtopics.net/KTE3tC8_8M1TImAFyLCqsw "Enhance IT operations with AI-driven, autonomous alert management using the manage alerts autonomously agentic workflow.").
**Related tasks**   

* [Configure the Datadog analysis AI agent](https://servicenow-prod.fluidtopics.net/e~EuB1lG9kYpICQDxZBQBA "Configure the Datadog analysis AI agent to use the Datadog observability skill in the manage alerts autonomously agentic workflow. Once configured, the skill gathers information to help you investigate alerts.")
* [Configure the Google Gemini Cloud Assist agent](https://servicenow-prod.fluidtopics.net/Qx6ihESKSxX~UB6EBa~Ypg "Configure the Google Gemini Cloud Assist agent to use the Gemini Cloud Assistant observability skill in the manage alerts autonomously agentic workflow. Once configured, the skill gathers information to help you investigate alerts.")
* [Configure the Kentik analysis AI agent](https://servicenow-prod.fluidtopics.net/oQseStXw5mO4eRb671Uvzg "Configure the Kentik analysis AI agent for the analyze alert impact agentic workflow. This configuration also supports the Kentik observability skill in the manage alerts autonomously agentic workflow. After you configure the agent, the workflows can surface information from Kentik to help you investigate alerts.")
* [Configure the New Relic analysis AI agent](https://servicenow-prod.fluidtopics.net/LZBecyLOuTZYQF~1xgk38Q "Configure the New Relic analysis AI agent for the analyze alert impact agentic workflow. This configuration also supports the New Relic observability skill in the manage alerts autonomously agentic workflow. After you configure the agent, the workflows can surface information from New Relic to help you investigate alerts.")
* [Configure the manage alerts autonomously agentic workflow](https://servicenow-prod.fluidtopics.net/UMqkwnFmIxJHmL1~MuZPHg "Configure an alert management rule to operate the manage alerts autonomously agentic workflow manually or automatically.")

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