---
sourceDocument: Yokohama IT Operations Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/it-operations-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Review request policies

# Review request policies {#ariaid-title1}

* Release version: Yokohama
* 
* Updated September 16, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Review and update request policies to confirm they align with your cloud account request process. These policies enforce data checks and conditions, promoting consistency in creating cloud subscription accounts.

## Before you begin

Role required: sn_itom_cam.cw_admin

## About this task

Certain steps in request processing often require manual intervention. These interventions include general approval, finance approval, and assigning configuration and AWS organizational unit. However, these steps can be automated when specific criteria are met. Cloud Account Management integrates with the PaCE plugin to define and manage these criteria as policies.

For each step, an entry is created in the sn_itom_cam_automation_activity table, and the associated policies are displayed under the Request Policies tab in the Cloud Workspace. Each policy is linked to an activity via the Mappings tab within the policy, although only one policy is supported according to automation activity.  
Note:  
Currently, Azure account creation can't be automated.

## Procedure

1. Navigate to AllCloud WorkspaceRequest Policies.  
   The existing policies appear under the All Policies section and are further classified as active policies and inactive policies.
2. View or customize an existing policy by selecting the policy name.
3. Under the Policy Builder tab, review the policy conditions.
4. **Optional:** To modify an existing policy, select Create copy.
5. **Optional:** To add a condition, select New condition set.
6. **Optional:** To remove a condition, select the delete ![Delete]() icon.  
   Note:  
   For more information on managing policies, see [Manage PaCE
   policies](https://www.servicenow.com/docs/access?context=pace-admin-manage-policies&version=yokohama&pubname=yokohama-servicenow-platform&ft:locale=en-US).

## What to do next

These sections explain how to modify, test, and publish the automation policy.

* [Automate General Approval policy process](https://servicenow-prod.fluidtopics.net/GfbeswNPUZiZjGENGGLzzA "Automate the general approval or rejection of requests based on predefined conditions. Requests are automatically approved when the criteria are met. Otherwise, the system waits for manual approval. You can modify the default policy to include additional conditions as needed.")
* [Automate Budget Approval policy process](https://servicenow-prod.fluidtopics.net/qSBUTsFDCteTOJdOck9cCw "Automate finance approvals for Cloud Account Management requests based on predefined conditions. Approve requests automatically when criteria are met. Otherwise, wait for manual approval. Modify the default policy to include additional conditions as necessary.")
* [Automate Configuration Assignment policy process](https://servicenow-prod.fluidtopics.net/c~qNsDiy00gFyJn0xM1DtQ "Automate assigning configurations and AWS organizational units in requests based on specified conditions. When conditions are met and approvals are complete, requests move forward without admin input. Update the default policy to include specific conditions and values for configuration and AWS organizational unit.")
{#viewing-pace-policy__ul_stp_ds1_wcc}

*[\>]: and then