---
sourceDocument: Yokohama IT Operations Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/it-operations-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Working with SRM integrations

# Working with SRM integrations {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Connect your services to monitoring tools using the Integrations Launchpad
. Integrations send information to Service Reliability Management (SRM), helping you track alerts, manage incidents, and maintain service health.

## Access the Integrations Launchpad {#sr-work-integrations__section_k2l_mqp_x2c}

As an SRM admin, manager, or responder, you can access the Integrations Launchpad in the following ways:  
* From the primary navigation, select the Integrations Launchpad icon (![Integrations Launchpad icon]()).
* From the Services page (![Services page icon]()), select a service, select the Integrations tab, and then select Add an integration.
* From the Services page (![Services page icon]()), select a service, expand Complete setup, and then select Add integrations.
{#sr-work-integrations__ul_yfj_fsp_x2c}

## Integration details specific to SRM {#sr-work-integrations__section_yvp_qqp_x2c}

Be aware of the following when using the Integrations Launchpad for SRM:  

Connector type support
:   SRM supports custom, pull, and push connectors. Pull connectors retrieve data from external sources, and push connectors send data from external sources to your instance.  
    Note:  
    For information about setting up connectors, see [Integrations Launchpad in Service Operations Workspace for ITOM](https://servicenow-prod.fluidtopics.net/Uerz_nc8Z9osqGgNu7LISQ "The Integrations Launchpad showcases all Event Management connector integrations, allowing users to pull or push events from external or internal devices. This centralized hub simplifies Event Management by consolidating integration options in one place.").

Configuration item field
:   When you set up an integration for SRM, the Provide details step has an additional field called Default configuration item.

    Set this field to the service your integration monitors. If an incoming alert doesn't
    include service details, SRM uses this field to connect the alert to the relevant service. This field helps make sure that your teams receive alerts for the services they support.

## Learn more {#sr-work-integrations__section_jhd_rrp_x2c}

Visit the following links to set up and manage integrations with the Integrations Launchpad. The pages are in a different section because the Integrations Launchpad is part of the broader Service Operations Workspace.  
* [Activate integration](https://servicenow-prod.fluidtopics.net/yPqaDgHZ2dZlNAJtMy8d6Q "Activate integration allows you to enable a previously deactivated connector integration, restoring its functionality. This feature helps you seamlessly resume data flow and integration activities, ensuring continuity and efficient event management without the need to reconfigure the integration.")
* [Configure a custom connector](https://servicenow-prod.fluidtopics.net/IdOtU1tZnwOk6a~agH_uDA "Authenticate your custom connector as a data source to enable the pushing of event information to your ServiceNow instance. Define the custom connector by providing its details and mapping fields. This allows the extracted information from your custom connector's event messages to populate the required event fields. Finally, create and supply a URL for the custom connector webhook.")
* [Configure a pull connector](https://servicenow-prod.fluidtopics.net/hgHYUrPH3NujOsve3vOAjg "Configure pull connectors that require a script, connector definition, and connector instance to pull events from external devices. These connectors automate the data retrieval process, ensuring the seamless integration of external events into your system for efficient monitoring and management.")
* [Configure a push connector](https://servicenow-prod.fluidtopics.net/IshmToHcO9YqyGepmWVXUw "Integrate with a push connector to connect to an external event source and push event information to your ServiceNow instance.")
* [Deactivate integration](https://servicenow-prod.fluidtopics.net/07tDLVkDt4~88dz_gYfzLg "Deactivate integration allows you to temporarily disable an active connector integration without deleting it. This feature helps you manage integrations more effectively by pausing data flow when needed, reducing unnecessary event processing and improving system performance.")
* [Delete integration](https://servicenow-prod.fluidtopics.net/1OkFZv3t1mDIL_S~ARdXzQ "Delete integration allows you to permanently remove a connector integration from your system. This feature helps you maintain a clean and organized system by eliminating unused or obsolete integrations, freeing up resources and reducing potential clutter.")
{#sr-work-integrations__ul_f2w_p1q_x2c}