Azure Service Bus Queue pattern-based discovery

  • Release version: Yokohama
  • Updated June 16, 2026
  • 2 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Azure Service Bus Queue pattern-based discovery

    This discovery pattern enables ServiceNow customers to identify and map Azure Service Bus Queue resources within their cloud environments using the Discovery and Service Mapping Patterns application. It supports extended inventory by populating data into both CMDB and non-CMDB tables, providing detailed configuration and operational information about Azure Service Bus Queues. Activation of this pattern is required as it is disabled by default.

    Show full answer Show less

    Key Features

    • Pattern Activation: The Azure Service Bus Queue pattern must be enabled manually. Starting with Visibility Content version 6.28.0, enabling or disabling patterns is preserved through upgrades without being treated as customizations.
    • Prerequisites: Customers must meet Microsoft Azure discovery prerequisites and configure Azure service accounts properly, especially to discover Azure GovCloud (US) accounts using datacenter URLs.
    • Data Population: The pattern populates detailed Azure Service Bus Queue data into two types of tables:
      • Non-CMDB Tables: Includes specific Azure inventory details such as queue partitioning, message size limits, status, location, resource group, and subscription ID. These can be reviewed under Configuration > Azure in the ServiceNow navigation.
      • CMDB Tables: Populates the Cloud Messaging Service table with fields like install status, operational status, resource type, and geographic location, enabling comprehensive service mapping.
    • CI Relationships: The pattern establishes key relationships among configuration items, linking Service Bus Queues to Cloud Messaging Services, Resource Groups, and Azure Datacenters to support accurate discovery and dependency mapping.

    Key Outcomes

    • Accurate discovery and inventory of Azure Service Bus Queues within your cloud environment.
    • Visibility into queue configuration details such as message size limits, partitioning, and operational status.
    • Enhanced CMDB data quality through consistent, automated population of Azure messaging service information.
    • Support for discovery in specialized Azure environments, including GovCloud (US), by configuring service accounts with appropriate datacenter URLs.
    • Improved service mapping and impact analysis via established CI relationships between messaging services, resource groups, and datacenters.

    Discovery and Service Mapping Patterns finds Azure services on your cloud environment. Discovering some of these resources may require updating to the latest version of the Discovery and Service Mapping Patterns application from the ServiceNow Store.

    Pattern-based discovery and mapping requirements

    Verify the Microsoft Azure discovery prerequisites
    For more information, see the prerequisites section in Microsoft Azure Cloud components discovery using patterns.
    Enable the relevant pattern
    The pattern for this service is disabled by default. Starting with Visibility Content version 6.28.0, activating or deactivating a pattern won't be considered a customization, and it will continue to receive updates. Patterns that were previously activated or deactivated will reset to the latest predefined version after upgrading while retaining the last active field value. For more information on enabling patterns, see Activate a disabled pattern.
    Configure the Discovery schedule to support GovCloud
    Discovering Azure GovCloud (US) accounts requires using a datacenter URL when setting up an Azure service account. For more information, see Set up Azure service accounts.

    Discovery and Service Mapping Patterns application populates data in both CMDB and non-CMDB tables.

    Data stored in non-CMDB tables

    Discovery and Service Mapping Patterns application populates data in the non-CMDB table when running the Azure - Service Bus Queue - Extended Inventory(LP) pattern.

    You can review the non-CMDB Azure tables by navigating to All > Configuration > Azure. You can also search the navigation filter for the specific pattern name.

    Table 1. Azure Service Bus - Queue [cmdb_azure_service_bus_queue]
    Field Description
    Enable Batched Operations [enable_batched_operations] Indicates whether batched operations are enabled for the queue.
    Enable Partitioning [enable_partitioning] Indicates whether message partitioning is enabled for load distribution across multiple message brokers.
    DC Location [location] The geographic region where the Service Bus queue is deployed.
    Max Message Size In KB [max_message_size_in_kb] The maximum allowed size of a single message in kilobytes (KB).
    Max Size In MB [max_size_in_mb] The maximum storage size of the queue in megabytes (MB).
    Object Id [object_id] The unique identifier for the Service Bus queue.
    Resource Group [resource_group] Name of the resource group.
    Subscription ID [subscription_id] The subscription ID.
    Status [status] The current status of the Service Bus queue.
    Configuration Item [configuration_item] References the Cloud Messaging Service [cmdb_ci_cloud_messaging_service] table.

    Data stored in CMDB tables

    Discovery and Service Mapping Patterns application populates data in the CMDB when running the Azure - Service Bus Queue - Extended Inventory(LP) pattern.

    Table 2. Cloud Messaging Service [cmdb_ci_cloud_messaging_service]
    Field Description
    Install Status [install_status] Install status of the resource. Default value is Installed.
    Location [location] The geographic region where the Service Bus queue is deployed.
    Name [name] The name of the Service Bus queue.
    Object ID [object_id] The unique identifier for the Service Bus queue.
    Operational status [operational_status] Operational status of the resource. Default value is Operational.
    Type [type] Type of resource. The value is set to Microsoft.ServiceBus/namespaces/queues.

    CI relationships

    The pattern creates these relationships to support discovery.

    CI Relationship CI
    Cloud Resource [cmdb_ci_cmp_resource] Contains::Contained by Cloud Messaging Service [cmdb_ci_cloud_messaging_service]
    Resource Group [cmdb_ci_resource_group] Contains::Contained by Cloud Messaging Service [cmdb_ci_cloud_messaging_service]
    Cloud Messaging Service [cmdb_ci_cloud_messaging_service] Hosted on::Hosts Azure Datacenter [cmdb_ci_azure_datacenter]
    Azure Service Bus - Queue [cmdb_azure_service_bus_queue] References Cloud Messaging Service [cmdb_ci_cloud_messaging_service]