---
sourceDocument: Yokohama IT Operations Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/it-operations-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Service Operations Workspace setup

# Service Operations Workspace setup for SRM {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Install and configure Service Reliability Management within the Service Operations Workspace Admin Center so that SRM admins, managers and responders can provide service reliability efficiently.  
You can [Install Service Reliability Management from Admin Center or ServiceNow Store](https://servicenow-prod.fluidtopics.net/e~xoYLj4wM4ERZRf6gsf4A "Install the Service Reliability Management (SRM) application from the Admin Center or ServiceNow Store.") from the Service Operations Workspace Admin Center.  
Note:  
The Data visualizations app v24.1.8 is also required. See [Data visualizations](https://store.servicenow.com/sn_appstore_store.do#!/store/application/2926d7e8a2ac632a750a9c9101f4cff0/24.0.2?referer=/store/search?listingtype=allintegrations%253Bancillary_app%253Bcertified_apps%253Bcontent%253Bindustry_solution%253Boem%253Butility%253Btemplate%253Bgenerative_ai%253Bsnow_solution&q=Data%20Visualizations&sl=sh) in the ServiceNow Store to install the app.

Once installed, configuring SRM within the Service Operations Workspace Admin Center sets up the SRM workspace with options and actions.  
Using the Service Reliability Management menus in the Service Operations Workspace Admin Center, you can:

* [Assign an administrator to Service Reliability Management](https://servicenow-prod.fluidtopics.net/_bM6zUWvV2KmuQs69uxBFQ "Add people from your ServiceNow instance to administer Service Reliability Management (SRM) and your service operations.").
* [Activate teams and services in SRM](https://servicenow-prod.fluidtopics.net/tP7skXcKmFZHUxwWQUyJyQ "Activate teams and services to be managed in the Service Reliability Management (SRM) application.")
* [Customize service approval settings](https://servicenow-prod.fluidtopics.net/npxXw18MwH0NBtW9BnIRgQ "Add an approval process to your services for governance.").
* [Customize team approval settings](https://servicenow-prod.fluidtopics.net/CQ8AgWb9ksyxdg_yfWpFpA "Customize how team approvals work when non-admin users create or add a team in Service Reliability Management (SRM). This feature, also known as team governance, helps you control access and align with internal policies.")
* [Access and publish the request catalog item for users.](https://servicenow-prod.fluidtopics.net/CQ8AgWb9ksyxdg_yfWpFpA "Customize how team approvals work when non-admin users create or add a team in Service Reliability Management (SRM). This feature, also known as team governance, helps you control access and align with internal policies.")
* [Configure error budget actions for breached SRM SLOs](https://servicenow-prod.fluidtopics.net/NjqfMRJBWe7aJg0LAgb7PA "Configure the actions that the team can select when the error budget of a service level objective (SLO) is breached.").
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Alert automations are conditional triggers that execute response actions automatically, based on the contents of the alert. This functionality is available to SRM upon request, from the Alert automations application in the ServiceNow Store.