---
sourceDocument: Yokohama IT Operations Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/it-operations-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Create an action for an 'on Task Remediation' policy

# Create an action for an 'on Task Remediation' policy {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The on Task remediation trigger fires when a user resubmits a failed request. A policy that is triggered by the on Task Remediation trigger can start approval workflows. {#create-action-on-remediation__ph-action-on-remediation}

## Before you begin

* Role required: sn_cmp.cloud_governor or admin
* Optional: [Create one or more cloud
  policy groups](https://servicenow-prod.fluidtopics.net/H2yVOZy5WHAEfq3AF7KTyg "A cloud policy group is a container for related policies. Consider grouping policies that are often used together or should be considered together. Grouping policies can help you to apply policies consistently across your organization.").
* [Configure a cloud policy rule](https://servicenow-prod.fluidtopics.net/qic_pvAYLBJcRcfDVquKmA "A policy rule is a collection of conditions and actions. ​If all conditions evaluate to true, the policy engine performs the actions. If any condition evaluates to false, the policy engine does not perform the actions.") and associated conditions.
{#create-action-on-remediation__ul-prereqs-for-policy-action}

## Procedure

1. In the Cloud Admin Portal, navigate to GovernPolicies.
2. Open a cloud policy and set the policy to the Draft state if needed.
3. Open the rule that should perform the action and then click New on the Policy Rule Actions related list.
4. On the popup, click Create for the type of action to perform.  
5. Select one of the following options.
   * Custom Approval runs the workflow that you specify. The workflow should return a value of approved to complete the operation.
   * Service Now Approval supports differing approvers based on the trigger for the policy:
     * Manager Approval
     * Assignment Group
     * User (lock)
     {#create-action-on-remediation__ul_zxq_xxf_rfb}
   {#create-action-on-remediation__choices_ovf_tyf_rfb}
6. On the Approval form, specify a unique and meaningful Action Name.  
   Figure 1. Action in the rule
7. If you select Custom Approval, specify the workflow and then click Submit and if you select ServiceNow Approval, specify who should approve the cloud activity.  
   {#create-action-on-remediation__table_fdg_nr4_sfb__entry__2}

   | Field | Description |
   |-|-|
   | Manager Approval | One or all of the following: * Select the Manager Approval check box to require the manager of the approver to also approve the request. The default approval workflow goes to the manager first, then to the group, and finally to the user. * Select a user group from the Assignment Group list. * Unlock the User lock, select a user from the list, then close the lock. {#create-action-on-remediation__ul_krr_czx_2fb} |
   | Assignment group | Select the assignment group that can approve the request. Any user in the group can approve the action using the default workflow. The approval then goes to the users in the User field. Note: Users in an assignment group that do not have the itil role still receive an approval record and notification by default, but they cannot perform the approval. Assign the itil role to any users or user groups that must make operational and provisioning approvals. |
   | User | Select one or more users to whom the approval action applies. All selected users must approve the action using the default workflow. |
   [Table 1. Approval fields]

   {#create-action-on-remediation__table_fdg_nr4_sfb}
{#create-action-on-remediation__steps_ygt_mp4_sfb}

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