---
sourceDocument: Yokohama IT Operations Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/it-operations-management

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    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama IT Operations Management

ft:clusterId :

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bundleId :

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workflow :

    - Technology


---

# Reactivate a cloud account

# Reactivate a cloud account {#ariaid-title1}

* Release version: Yokohama
* 
* Updated April 8, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Reactivate an account that was previously suspended if there is a need retrieve the account. After reactivating an account, the account status changes from suspended to active.
Only Cloud Account Management managed accounts can be reactivated.

## About this task

Only an admin or account owner can view the reactivated account.

## Before you begin

A suspend profile must exist for an account to be reactivated. For more details, see [Set up suspension of an AWS account using service control policy](https://servicenow-prod.fluidtopics.net/5HkM6~t57JB4nO2qq6C_7A "Set up a restriction on cloud account creation. For example, when the account owner isn’t in the organization or if there are budget constraints. Using Cloud Account Management, admin adds the account number to the AWS organization's service control policy, promoting existing accounts to continue to function normally while blocking new account creation.").

Role required: sn_itom_cam.cw_admin or sn_itom_cam.cw_requestor

## Procedure

1. Navigate to AllCloud WorkspaceHome.
2. Select Subscription Accounts.
3. In the Managed Accounts section, select Suspended.
4. Select an entry in the list of suspended accounts and select Reactivate.
5. Enter a reason for reactivation in the Reason field and select Yes.  
   The reactivation request is sent for approval. Reactivated accounts are listed in the Managed Accounts section.

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