--- sourceDocument: Yokohama IT Operations Management sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/it-operations-management Release : - yokohama ft:locale : - en-US ft:publication_title : - Yokohama IT Operations Management ft:clusterId : - itom bundleId : - itom workflow : - Technology --- # Manage CI connections for multiple services using suggestions # Manage CI connections for multiple services using suggestions {#ariaid-title1} * Release version: Yokohama * * Updated January 30, 2025 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read If the discovery based on Predictive Intelligence is enabled, the newly mapped application services include only CIs and CI connections added by discovery patterns. Use connection suggestions to decide which configuration items (CIs) to include or exclude globally. Service Mapping then updates all relevant discovered application services to reflect your decisions. ## Before you begin Confirm that fingerprint-based discovery remains enabled, since it is enabled by default. To verify, navigate to AllSystem PropertiesAll Properties. Check that the sys_property process.clustering.appfingerprint.enabled property does not appear on the list. Confirm that discovery based on Predictive Intelligence is enabled. Navigate to the System Property \[sys_properties\] table and verify that the sa_ml.connection_suggestions.active property is set to True. You can add or remove CIs using connection suggestions only in application services discovered by Service Mapping. Role required: service_mapping_admin ## About this task If Predictive Intelligence is enabled, Service Mapping automatically adds connections to service instances based on connection rules. These suggestions are generated using traffic-related data from the Configuration Management Database (CMDB) and the analysis of application fingerprints, CIs, and processes by Predictive Intelligence. Predictive Intelligence evaluates connections between application fingerprints, CIs, and processes, and ranks their relevancy. Service Mapping uses this information to create connections based on connection rules. It also generates connection suggestions for servers and load balancers for you to decide which connections to add or remove from the service instances. For more information, see [Traffic-based discovery in Service Mapping](https://servicenow-prod.fluidtopics.net/N~7rM~61XplreSWjhnedAg "Service Mapping can discover and map configuration items (CIs) following their traffic-based connections. This method is referred to as traffic-based mapping and complements pattern-based mapping."). If you are not sure which traffic-based connections are relevant, identify a group of application services that your organization uses for the same purpose. [Add or remove CI connections for a single application service](https://servicenow-prod.fluidtopics.net/u~Zf40ssZOZ1CiZacOJOVQ "If discovery based on Predictive Intelligence is enabled, newly mapped application services include only configuration items (CIs) and CI connections added using discovery patterns. Use the suggestions for CI connections, generated by Service Mapping, to complete the application service.") in this group. Then use the connections you created for this service as an example of traffic-based connections for multiple application services. ## Procedure 1. **Optional:** [Discover applications based on fingerprints](https://servicenow-prod.fluidtopics.net/UPVcMhpdHZwkg8e~0ykjpQ "Discover applications based on suggestions based on ServiceNow Predictive Intelligence. Predictive Intelligence automatically classifies and categorizes the discovered running processes, as application fingerprints, and provides suggestions. ITOM Visibility uses Predictive Intelligence to perform initial analysis of discovered processes and suggest applications that you might want to discover. When using this method, ITOM Visibility automatically creates a Configuration Management Database (CMDB) configuration item (CI) class, a classifier, or a pattern for the new application CI class.") to view information about all application CIs in connection suggestions. Important: Not using fingerprint-based discovery may result in mapping some application CIs as generic applications. 2. Navigate to Service MappingAdministrationConnection Suggestions. The Connection Suggestions window opens. 3. Expand the relevant group to see the connection suggestions. For example, expand the python - python group. 4. Review the suggestion details paying attention to the parameters covered in [Connection Suggestions list](https://servicenow-prod.fluidtopics.net/QNVWzP_Psu9nBv0wUpIZfg "Review details of connection suggestions to decide which connections are relevant for application services."). 5. Select the check boxes next to the relevant suggestions and click the action button at the bottom of the window: {#manipulate-connections-suggestions-in-bulk__table_ahl_r3s_fnb__entry__2} | Action | Result | |-|-| | Add | Service Mapping includes both the connections and the CIs that these connections lead to, making them part of the service instance. The Decision value for added connections changes to Added manually. | | Exclude | Service Mapping excludes connections and the CIs they lead to from the service instance. The Decision value for removed connections changes to Excluded manually. | | Reset | Service Mapping reverses earlier decisions, whether made manually or by rule. The Decision value for reset connections changes to Undecided. This action is relevant only if you have already used connection suggestions to complete this service instance. | [ ] {#manipulate-connections-suggestions-in-bulk__table_ahl_r3s_fnb} 6. Refresh the connection suggestions to see the changes that you made: 1. Click the List controls icon ![List control button](). 2. Select Refresh list. {#manipulate-connections-suggestions-in-bulk__substeps_qpf_qng_pnb} ## Result Service Mapping applies the changes to traffic-based connections to all relevant application services in the background. *[\>]: and then