---
sourceDocument: Yokohama IT Operations Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/it-operations-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Setting up a root email

# Setting up a root email {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 24, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The app creates accounts with a unique request ID and root email, promoting distinct emails for each account and simplifying management.  
Shared root email account benefits:

* Reduces administrative burden: No need for individual email addresses for AWS accounts.
* Centralizes notifications: All notifications from the AWS account delivered to a single mailbox.
* Improves collaboration: Shared email access enables the DevOps team to view and collaborate on tasks.
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Note:  
Make sure you note the following points when provisioning a new subscription account:

1. The app dynamically appends a request ID (for example, CWSAREQ0000002) to a predefined root email address (`aws-ccoe@mycompany.com`). This process creates a unique email address for each account in a structured format (`aws-ccoe+CWSAREQ0000002@mycompany.com`).
2. After the account is provisioned, AWS sends emails in this format that are received at a central email account `aws-ccoe@mycompany.com`.
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