Create an incident from an alert in Express List

  • Release version: Yokohama
  • Updated January 30, 2025
  • 1 minute to read

    • Create an incident from an alert directly from the Express List pane, saving you the time and effort of navigating to the incident record.

    Before you begin

    Role required: evt_mgmt_operator, evt_mgmt_admin
    Note:
    The evt_mgmt_user role is view-only and does not have permission to perform this action.

    Procedure

    1. Navigate to Workspaces > Service Operations Workspace.
    2. From the navigation bar, select the Express list icon: Express list icon.
    3. Create an incident from a selected alert.
      1. In the Express List pane, select the alert.
        Note:
        To display the individual alerts inside a group, select the chevron icon (Chevron icon.) at the beginning of the alert group row.
      2. From the Close drop-down list, under Remediation actions, select Create Incident.
      An incident is created from the selected alert and a confirmation message is displayed.
    4. Optional: View a created incident by selecting View incident in the confirmation message.