--- sourceDocument: Yokohama IT Operations Management sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/it-operations-management Release : - yokohama ft:locale : - en-US ft:publication_title : - Yokohama IT Operations Management ft:clusterId : - itom bundleId : - itom workflow : - Technology --- # Get started with Service Reliability Management # Get started with Service Reliability Management {#ariaid-title1} * Release version: Yokohama * * Updated January 30, 2025 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Get started with Service Reliability Management Service Reliability Management (SRM) in the Yokohama release helps IT Operations and DevOps teams monitor and improve service health by linking it to service level objectives (SLOs) and incident resolution. It facilitates agility, performance, and uptime by providing a comprehensive interface to manage teams, services, and integrations effectively. Show full answer Show less ## Basic SRM Tasks To get started with SRM, customers can follow key setup and management tasks that enable efficient service reliability: * **Set up teams and services:** Add and configure teams and services within SRM to assign responsibilities and organize service management. * **Navigate the Home page:** Use the SRM Home page to access critical information such as services with alerts, incidents, and team assignments. * **Manage applications and technical services:** Define service parameters and behavior to tailor monitoring and incident response. * **Set up on-call schedules and escalation policies:** Ensure team availability and timely incident resolution by configuring schedules and escalation rules. * **Configure service relationships:** Use a map canvas to visualize and manage dependencies between parent and child services, understanding impact flows. * **Integrate with third-party monitoring tools:** Connect tools like Datadog or ServiceNow Cloud Observability to consolidate alerts within SRM. * **Establish SLOs, SLIs, and error budgets:** Set measurable service performance goals and acceptable downtime limits to monitor compliance and reliability. * **Set up alert automations:** (Requires installation of the Alert Automations application) Define alert conditions and rules for APM tools to automate notifications within SRM. ## SRM Interface and Home Page The SRM interface provides role-based access to features and functions needed to manage service reliability. The Home page is a central hub displaying work items, service statuses, schedules, maintenance reminders, and team information, helping users prioritize and act on the most important tasks. This structured approach enables ServiceNow customers to efficiently build and operate a reliable service management practice aligned with business objectives and operational readiness. Service Reliability Management (SRM) accelerates your path to viewing service health in the context of service level objectives and incident resolution. Helps IT Operations and DevOps teams deliver on the promise of agility, performance, and uptime. Get started with SRM to understand the different sections in the SRM interface. For more information on roles, see [SRM roles and responsibilities](https://servicenow-prod.fluidtopics.net/oH~W1XiTh~tWIc~E0skkIg "Roles grant users access to different parts of the SRM console. Roles determine the actions that users can or can't perform in Service Reliability Management."). ## Basic SRM tasks {#sr-get-started__section_w4v_cl1_zhb} {#sr-get-started__table_zqr_2l1_zhb__entry__3} | Step | Description | Reference | |-|-|-| | Set up teams and services | Setup guides for the Home, Services, and Teams pages show how to add a team or service to SRM. | [Add an SRM team](https://servicenow-prod.fluidtopics.net/w7M9z4NGd_2Gxu2oMDJDlg "Request to create a team to start monitoring your services. Teams are responsible for the issues that occur in the associated services.") | | Visit and learn about your Home page | The Home page is where you find the things most important to you. For example, the services with critical alerts and incidents and work assigned to you and your team. | [SRM Home page](https://servicenow-prod.fluidtopics.net/4wjN6CaUgkf9djAr4UQePg "The Service Reliability Management (SRM) Home page provides relevant information about your work, services, schedules, maintenance reminders, and teams. View the Home page by navigating to Service Reliability Management .") | | Learn how to navigate SRM | Get familiar with the different sections and elements of the SRM interface. The sections and elements are used throughout the documentation. | [SRM interface](https://servicenow-prod.fluidtopics.net/PVedLi9Zuz3Ezbk751X7Ig "The different components on the Service Reliability Management (SRM) interface provide easy access to different functions. The features and functions that appear depend on your role and permissions.") | [ ] {#sr-get-started__table_zqr_2l1_zhb} SRM helps you when you must create and administer teams, services, and integrations. {#sr-get-started__table_zqr_2l1_zhz__entry__3} | Step | Description | See this | |-|-|-| | Manage an application or technical service in SRM | Define the basic tasks and parameters that make up your service and how it should behave. | [Add a service to SRM](https://servicenow-prod.fluidtopics.net/wxu1obGWyHkP5wfCStT9ag "Add services to Service Reliability Management (SRM) to help your teams manage service health.") | | Set up an SRM team | Set up a team. Teams are responsible for the issues that occur in their associated services. | [Add an SRM team](https://servicenow-prod.fluidtopics.net/w7M9z4NGd_2Gxu2oMDJDlg "Request to create a team to start monitoring your services. Teams are responsible for the issues that occur in the associated services.") | | Set up on-call schedules and escalation policies | Create an on-call schedule for your team to make sure they're available to resolve issues. You can set up an escalation policy to make sure at least one team member is engaged in incident response. | [Create an SRM on-call schedule](https://servicenow-prod.fluidtopics.net/4vRUwTrUcaDOj3UG~_EwJg "Set up an on-call schedule to make sure that someone is available to respond to incidents and critical alerts.") | | Configure service relationships | Use a map canvas to add, configure, and arrange services. You can add child services that depend on parent services. | [View impact of child service on parent service](https://servicenow-prod.fluidtopics.net/lTz2tA5RNpvkzr22VOCjbQ "In the map view of an application service, the severity of a child service is propagated to its parent service.") | | Integrate services with third-party monitoring tools | Set up a third-party integration, such as Datadog or ServiceNow Cloud Observability, with SRM so that alerts are available to your teams within SRM. | [Working with SRM integrations](https://servicenow-prod.fluidtopics.net/Ldxw6ItwF3AMSHonW8hkyw "Connect your services to monitoring tools using the Integrations Launchpad . Integrations send information to Service Reliability Management (SRM), helping you track alerts, manage incidents, and maintain service health.") | | Establish SLOs, SLIs \& error budgets for services | Establish goals for how well your service should operate. Also, specify the maximum amount of time that a technical system can fail without contractual consequences. | Service Level Objective Management | | Set up alert automations Note: This functionality is only available if you have installed the Alert automations application. | Alert automations enable you to define alert conditions. Set up alert rules for each APM tool to define the conditions when the APM tool should send notifications to SRM. | The Alert automation application is available from the ServiceNow Store. | [Table 1. SRM tasks] {#sr-get-started__table_zqr_2l1_zhz} * **[SRM Home page](https://servicenow-prod.fluidtopics.net/4wjN6CaUgkf9djAr4UQePg)** The Service Reliability Management (SRM) Home page provides relevant information about your work, services, schedules, maintenance reminders, and teams. View the Home page by navigating to Service Reliability Management. * **[SRM interface](https://servicenow-prod.fluidtopics.net/PVedLi9Zuz3Ezbk751X7Ig)** The different components on the Service Reliability Management (SRM) interface provide easy access to different functions. The features and functions that appear depend on your role and permissions.