---
sourceDocument: Yokohama IT Operations Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/it-operations-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Agent Client Collector statuses

# Agent Client Collector statuses {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The following table lists and describes the Agent Client Collector statuses.
{#agent-statuses__table_jtq_qvl_gbc__entry__2}

| Status | Description |
|-|-|
| Up | Agent is connected and working properly. |
| Warning | Agent has not been refreshed in over 2 minutes (based on the value of the sn_agent.keep_alive.alive_duration property). |
| Down | Agent is shut down. |
| Restarting | Agent restart is in progress. |
| Upgrading | Agent upgrade is in progress. |
| Disconnected | Agent's MID Server is down. |
| Unknown | Agent's MID Server has not sent a keepalive communication for over 10 minutes (based on the value of the sn_agent.keep_alive.disconnected_duration system property). |
[Table 1. Agent Client Collector statuses]

{#agent-statuses__table_jtq_qvl_gbc}