--- sourceDocument: Yokohama IT Operations Management sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/it-operations-management Release : - yokohama ft:locale : - en-US ft:publication_title : - Yokohama IT Operations Management ft:clusterId : - itom bundleId : - itom workflow : - Technology --- # Analyze alert impact agentic workflow # Analyze alert impact agentic workflow {#ariaid-title1} * Release version: Yokohama * * Updated July 31, 2025 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Analyze alert impact agentic workflow The Analyze alert impact agentic workflow enables ServiceNow customers to efficiently investigate alerts by leveraging AI agents that interact with observability tools such as Dynatrace, Kentik, and New Relic. This workflow helps you understand alert severity and impact, identify potential root causes, determine ownership by surfacing relevant services and teams, and facilitate clear communication with stakeholders. Show full answer Show less To customize this workflow, you can duplicate and modify it, ensuring all AI agents and instructions remain consistent. Access to the workflow is provided through AI Agent Studio, where you can manage key settings, security controls, triggers, and enable the workflow in the Now Assist panel. ## AI Agents and Their Roles The workflow uses specialized AI agents that require activation and configuration to gather alert-related insights from observability tools: * **Alert impact summary AI agent:** Retrieves the impact summary for a specific alert. * **Alert information retrieval AI agent:** Collects key observability details about the alert. * **Dynatrace analysis AI agent:** Provides insights on root causes, impacted entities, and environments. * **Kentik analysis AI agent:** Delivers information on network performance, connectivity issues, DDoS attacks, and anomalies. * **New Relic analysis AI agent:** Offers insights on service and user impact, root cause theories, and responsible teams. Proper configuration of these agents is essential and is detailed in the ServiceNow Otto for ITOM documentation. ## Using the Workflow To generate alert analysis, review and update key requirements, security controls, and triggers within the workflow record. Enable the Now Assist panel and save your settings. Test the workflow by querying alert impact, which will display chat responses, involved AI agents, and decision logs. Notifications appear in AI Agent Studio when analyses are ready, allowing you to take informed actions or ask further questions about alerts directly within the Now Assist panel. Use the analyze alert impact agentic workflow to investigate an alert and get the context that you need to respond efficiently. ## Analyze alert impact agentic workflow overview {#now-assist-itom-agentic-aia__section_u51_pkb_x2c} The analyze alert impact agentic workflow uses AI agents to interact with observability tools, such as Dynatrace, Kentik, and New Relic. The agents surface information to help you do the following: * Understand the severity and impact of alerts. * Find potential root causes using insights, such as recent deployments. * Identify ownership by surfacing relevant services and responsible teams. * Support stakeholder communication with clear, actionable information. {#now-assist-itom-agentic-aia__ul_pqv_vlb_x2c} Use the information on this page to learn about the agents related to the analyze alert impact agentic workflow. To modify the analyze alert impact agentic workflow, [duplicate it](https://www.servicenow.com/docs/access?context=clone-aia-usecase&version=yokohama&pubname=yokohama-intelligent-experiences&ft:locale=en-US) and adjust the settings. Important: When you modify an agentic workflow, AI agent, or tool, make sure that you update all instructions accordingly. ## Analyze alert impact agentic workflow {#now-assist-itom-agentic-aia__section_fyb_3nb_x2c} Investigate an alert and get insights into its severity, impact, ownership, and root causes. To access the agentic workflow in AI Agent Studio: 1. Navigate to AllAI Agent StudioCreate and manage. 2. Select Analyze alert impact. {#now-assist-itom-agentic-aia__ol_cjl_4nb_x2c} The Analyze alert impact page lets you manage the agentic workflow, including defining key requirements, defining security controls, and adding triggers. Navigate to Select channels and status to turn on the agentic workflow in the Now Assist panel. ## AI agents used in the analyze alert impact agentic workflow {#now-assist-itom-agentic-aia__section_n25_b4b_x2c} The analyze alert impact agentic workflow uses observability AI agents to gather information from alerts and request insights. The observability AI agents require additional configuration. For more information, see [Configuring agents and skills for ServiceNow Otto for ITOM](https://servicenow-prod.fluidtopics.net/PnB06s9LnUedRAbrVxwzSA "Configure observability AI agents and skills for the analyze alert impact agentic workflow or manage alerts autonomously agentic workflow. Once configured, they gather information to help you investigate alerts."). Important: Before using the analyze alert impact agentic workflow, activate its AI agents. In AI Agent Studio, find the agents in Create and manage, and turn on the AI agents in the Select channels and status screen. {#now-assist-itom-agentic-aia__table_vyp_stk_x2c__entry__2} | AI agent | AI agent role | |-|-| | Alert impact summary AI agent | Retrieves the alert impact summary for a specific alert. | | Alert information retrieval AI agent | Gathers key observability details for a specific alert. | | Dynatrace analysis AI agent | Gathers insights from Dynatrace about possible root causes, impacted entities, and impacted environments. | | Kentik analysis AI agent | Gathers insights from Kentik about service network performance, connectivity, DDOS attacks, and anomalies. | | New Relic analysis AI agent | Gathers insights from New Relic about alert impact, including service and user impact, root cause theories, and responsible teams. | [Table 1. AI agents and their roles] {#now-assist-itom-agentic-aia__table_vyp_stk_x2c} ## Generating the alert analysis {#now-assist-itom-agentic-aia__section_pbz_w4b_x2c} In the agentic workflow record: 1. Review the information in the Define key requirements, Define security controls, and Add triggers screens, make the necessary updates, and then select Continue. 2. In the Select channels and status screen: 1. Turn on the Now Assist panel display. 2. Select Save and test. {#now-assist-itom-agentic-aia__ol_cxt_xgk_qhc} 3. Test the agentic workflow by asking a question, for example, `What is the impact of Alert0010056NR?` 4. Select Continue to Test Chat Response. The page shows the chat responses, visualizes the AI agents involved, and lists the AI agent decision logs. {#now-assist-itom-agentic-aia__ol_bxt_xgk_qhc} In AI Agent Studio, you get notified when the analysis is generated. You can then act on the information or ask more questions about the alert. For more information about using the agentic workflow in the Now Assist panel, see [Use the analyze alert impact agentic workflow](https://servicenow-prod.fluidtopics.net/5b~ext67qUuFUT44s0sJ8A "Learn how to use the analyze alert impact agentic workflow in the Now Assist panel. The agentic workflow helps you investigate an alert and get the context that you need to respond efficiently."). * **[Use the analyze alert impact agentic workflow](https://servicenow-prod.fluidtopics.net/5b~ext67qUuFUT44s0sJ8A)** Learn how to use the analyze alert impact agentic workflow in the Now Assist panel. The agentic workflow helps you investigate an alert and get the context that you need to respond efficiently. **Previous topic:** [Triage and analyze alerts agentic workflow](https://servicenow-prod.fluidtopics.net/wvipIRO1sGkLqwQF3eGRwQ "Use the Triage and analyze alerts agentic workflow to complete preliminary alert tasks and analysis for alerts.") **Next topic:** [Use the analyze alert impact agentic workflow](https://servicenow-prod.fluidtopics.net/5b~ext67qUuFUT44s0sJ8A "Learn how to use the analyze alert impact agentic workflow in the Now Assist panel. The agentic workflow helps you investigate an alert and get the context that you need to respond efficiently.") *[\>]: and then