Validate assets on agents

  • Release version: Yokohama
  • Updated January 30, 2025
  • 1 minute to read

    • Validate assets on your agents to ensure that they match the assets on your ServiceNow instance. Validating assets ensures that the instance provides accurate data on all of your agents' assets.

    Before you begin

    Role required: agent_client_collector_admin

    About this task

    Only assets that are able to be executed are validated. For example, if you’re running an agent on a macOS, only macOS assets on your instance are validated.

    Procedure

    1. Navigate to All > Agent Client Collector > Agents.
    2. Select an agent on the Agent Client Collectors page.
    3. Select the Validate Assets link.
      The Queues page appears, displaying the ECC queue.
    4. Refresh the queue to view the new input record.
    5. Select the record to view its results.

      Validation status is visible in the Payload section of the form.

      If assets aren't validated, navigate back to the Agent Client Collectors page and select the Clear Assets link.

      The assets automatically re-sync the next time a command runs which requires the asset.