---
sourceDocument: Yokohama IT Operations Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/it-operations-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# View an alert impact on CIs in a service map

# View an alert impact on CIs in a service map {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

You can view service maps to see active alerts for CIs and the relationship between
CIs. By viewing this information, you can better understand the source of alerts and take
remediation steps. The service map is available for all application services.

## Before you begin

Role required: evt_mgmt_admin, evt_mgmt_operator, or evt_mgmt_user

## About this task

You can open a service map from these places:

* From the Application services list, you can view service maps for application services.
* From the Monitored services list, you can view service maps for monitored services.

## Procedure

1. Open an application service map:  
   1. Navigate to Event ManagementServicesApplication Services.
   2. Next to the service, click View Map.
   {#t_EMViewTopology__ol_dzf_3gk_35}
2. Do one or more of the following.

   | Option | action |
   | View alerts for a CI by type and severity | In the service map: 1. Click a CI tile. 2. Below the map, click the Alerts tab and review the listed alerts. {#t_EMViewTopology__ol_aq2_4sl_35} |
   | View changes to a CI in a discovered service | In the service map: 1. Click a CI tile. 2. Below the map, click the Changes tab. {#t_EMViewTopology__ol_thk_psl_35} |
   | Show alert bindings to CIs | In the service map: 1. Click a CI tile. 2. Click the additional actions menu icon![Additional actions menu option.]() to view the Affected CIs indicator. 3. Below the map, click the Affected CIs tab. {#t_EMViewTopology__ol_clw_qsl_35} |
   | View CI properties | In the service map: 1. Click a CI tile. 2. In the side pane, click the Properties tab and review information about the CI. 3. If you want to view more detailed information, scroll to the end of the pane and click Detailed Properties. {#t_EMViewTopology__ol_lym_ssl_35} |
   | Show the impact rules for a CI | In the service map: 1. Click a CI that has a severity. 2. Below the service map, click the Impact tab and review the listed impact rules. |
   | Show alert details for networks or storage for a service | In the service map: 1. Right-click a path between CIs. 2. Select Show network pathor Show storage path. |
   | Display additional information for CIs | In the service map header: 1. Click the additional actions menu icon ![Additional actions menu option.]() 2. You can select the Map Indicators for additional information that you want to view. {#t_EMViewTopology__ol_szl_vp5_25} |
   | Remediate a CI | In the topology, right-click the CI, and then select Remediation options. |
   |-|-|

**Related concepts**   

* [Alert impact calculation](https://servicenow-prod.fluidtopics.net/XZ156OxHta9TMEfPIYoGIg "Impact calculation shows the magnitude of an outage on CIs, services, alerts, and alert groups. The system uses factors such as impact rules and CI relationships to calculate the severity of a generated alert. The severity appears on the impact tree, application services maps, and dashboards.")
* [Understand Service Maps](https://servicenow-prod.fluidtopics.net/0xSY19WiIRVF2qs6wNrjIQ "Service maps show active alerts for CIs and the relationships between CIs. By viewing this information, you can better understand the source of alerts and take remediation steps. The service map is available for all application services.")

*[\>]: and then