Cloud Discovery Workspace dashboard

  • Release version: Yokohama
  • Updated January 30, 2025
  • 2 minutes to read
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    Summary of Cloud Discovery Workspace dashboard

    The ServiceNow® Cloud Discovery Workspace dashboard offers a comprehensive overview of your organization's cloud operations. It highlights key cloud infrastructure insights and provides quick access to relevant ServiceNow applications for managing cloud environments. The dashboard supports improved visual experience through theme customization and requires specific ServiceNow AI Platform roles for access.

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    Access and User Roles

    • Access the dashboard via All > Cloud Discovery Workspace in ServiceNow.
    • Users need the sncloudopsws.cloudopsadmin role to utilize the dashboard fully.

    Key Features

    • Insight into Cloud Discovery Trends: View trends for configuration item (CI) discovery, cloud discovery events, and discovery errors over the last 24 hours.
    • Cloud Provider Selection: Customize the dashboard by selecting your organization's cloud providers. This filters the displayed applications and menus to show only relevant cloud providers.
    • Discovery Errors Indicator: Displays the count of all Cloud Discovery errors occurring in the past 24 hours during scheduled discoveries.
    • Reports:
      • Total Configuration Items: A line and area chart showing the number of CIs discovered over time, with the ability to drill down into individual CI records and view multi-source data.
      • Events by Provider (last 24 hours): A line chart displaying trends of cloud events received from each cloud provider separately over the last 24 hours.
    • Access to Cloud Operations Applications: The dashboard cards link to ServiceNow applications that help manage your cloud operations effectively.

    Practical Benefits for ServiceNow Customers

    • Gain actionable visibility into cloud discovery activities and errors to improve cloud asset management.
    • Tailor the workspace to your specific cloud environment by selecting relevant providers, reducing noise and focusing on pertinent data.
    • Leverage integrated reporting to monitor discovery trends and respond proactively to operational issues.
    • Quickly access management tools directly from the dashboard to streamline cloud operations workflows.

    The ServiceNow® Cloud Discovery Workspace dashboard provides a summary of the cloud operations of your organization and shows the ServiceNow applications that you can use to manage them.

    Note:
    To access the in-product help, Enable Next Experience. You can improve the visual experience by using the dark theme. For more information, see Exploring themes in Next Experience.

    Required ServiceNow AI Platform roles

    sn_cloud_ops_ws.cloud_ops_admin.

    Access the Cloud Discovery Workspace dashboard

    To open the dashboard, navigate to All > Cloud Discovery Workspace.

    Use cases

    User Dashboard use
    sn_cloud_ops_ws.cloud_ops_admin
    • Gain insight into the trend of CI discovery, trend of Cloud Discovery events, and Cloud Discovery errors
    • Select the cloud provider of your organization.
    • Access the applications that you can use to manage the cloud operations of your organization.

    Indicators

    Discovery errors today: Count of all Cloud Discovery errors that occurred during the scheduled discoveries over the last 24 hours.

    Reports

    The following reports are available in the Cloud Discovery Workspace dashboard:
    Title Type Source table Description
    Total configuration items Line and area chart
    Line and area chart.
    		 cmdb_ci This report displays the number of CIs discovered over time.

    Select the report to view the list of all the configuration items discovered so far. You can select any CI record to view more information about the CI and its multi-source data if available.
    Events by provider - last 24 hours Line chart
    Line chart.
    		 sn_cmp_cloud_event_list This report displays the trend of the cloud events received over the last 24 hours. The report contains a separate trend line for each cloud provider.
    In addition, the dashboard cards display the applications that you can use to manage the cloud operations of your organization. Use the Cloud provider selection page to select the cloud providers of your organization. The selection helps to customize the menus of the Cloud Discovery Workspace applications and display only the cloud providers that are relevant for your organization.