---
sourceDocument: Yokohama IT Operations Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/it-operations-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Resolve an incident related to an alert

# Resolve an incident related to an alert {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

When you resolve an incident that is associated with an alert, the alert can also
close according to the evt_mgmt.incident_closes_alert
property.

## Before you begin

Role required: evt_mgmt_admin, evt_mgmt_operator, or evt_mgmt_user

## Procedure

1. Open an incident.
2. Click Resolve Incident.  
   The corresponding alert is closed, resolved, or left alone as specified by the evt_mgmt.incident_closes_alert system property.

   The alert may not close immediately when the incident is closed. Depending on the value of the evt_mgmt.alert_rule_close_delay parameter, the alert may close 5 seconds after the last alert update. This
   value (in seconds) is defined in the parameter. To use the property, you need to create the property with the same name and assign the required value to it. For more information on how to create a property, see [Add a system property](https://www.servicenow.com/docs/access?context=t_AddAPropertyUsingSysPropsList&version=yokohama&pubname=yokohama-platform-administration&ft:locale=en-US).
{#t_EMResolveCloseIncidentAlert__steps_qmt_x2q_3yb}