---
sourceDocument: Yokohama IT Operations Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/it-operations-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Log in to ITOM Mobile Agent

# Log in to ITOM Mobile Agent {#ariaid-title1}

* Release version: Yokohama
* 
* Updated March 13, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Log in to your ITOM Mobile Agent instance on the ServiceNow Agent app to manage alerts, incidents, and on-call schedules on the go.

## Before you begin

ITOM Mobile Agent must be installed, and the ServiceNow Agent app must be downloaded on your device. See [Install ITOM Mobile Agent](https://servicenow-prod.fluidtopics.net/XxULKGFnm385hHKZ4I9~iA "Install and give your teams access to ITOM Mobile Agent.") and [Download the ServiceNow Agent app](https://servicenow-prod.fluidtopics.net/KnkqF38ZE3ogSwDc0NoLHQ "Download the ServiceNow Agent app to use ITOM Mobile Agent on your device.") for more information.

You must also have your instance address, for example nebula-dev.service-now.com, or a QR code for the instance. If you don't have one, contact your admin.

Role required: srm_manager, srm_responder, or srm_admin

## Procedure

1. Tap the ServiceNow Agent icon (![ServiceNow Agent app icon]()) on your device.
2. Enter the address of your instance manually or with a QR code.

   | Option | Description |
   | Manual entry | Replace example.service-now.com with the address of your instance. You don't need to include service-now.com. For example, enter nebula-dev for nebula-dev.service-now.com. |
   | QR code | Tap the QR code icon and scan the QR code. |
   |-|-|

   {#log-in-itom-mobile__choicetable_o5x_tby_q2c}
3. **Optional:** In the Nickname field, enter an alternative name for your instance.  
   Alternative names can help you quickly navigate between different instances on your device.
4. Tap Save and log in, enter your credentials, and then tap Log in.  
   The app displays Logged into \<instance-name\> as \<username\> and the ITOM Mobile Agent My work tab.  
   Note:  
   You must be logged in to get push notifications about alerts and incidents. If you aren't, you only get email notifications.

## What to do next

Visit these links to start using ITOM Mobile Agent:

* [Work with alerts in ITOM mobile](https://servicenow-prod.fluidtopics.net/fb53Rvch6AvkDoDHJ5HzUw "Manage alerts on the go. Learn how to assign, reassign, and close alerts in ITOM Mobile Agent. You can also add work notes to alerts and create incidents from alerts.")
* [Managing incidents and major incidents on mobile](https://servicenow-prod.fluidtopics.net/RVHWzqFs3lja0rLX~ddpfg "Manage and resolve incidents on the go using ITOM Mobile Agent. Learn how to create, process, and collaborate on incidents on your mobile device. You can also track and collaborate on major incidents.")
* [Working with On-Call Scheduling on mobile](https://servicenow-prod.fluidtopics.net/MmbWqWdRM6H4LL1himtpew "Manage on-call schedules on the go using ITOM Mobile Agent. As a manager, learn how to manage shifts, time-off requests, and scheduling gaps. As a responder, learn how to request time off, view who is on call, and see upcoming shifts.")
* [Working with tasks on mobile](https://servicenow-prod.fluidtopics.net/Z6bm0H1LRD~w~jFAEYooYA "Manage change and catalog tasks on your mobile device using ITOM Mobile Agent. Learn how to respond to issues quickly by viewing, closing, and adding comments to tasks on the go.")
{#log-in-itom-mobile__ul_zrw_ymb_v2c}