Azure Monitor Observability tab for Service Observability

  • Release version: Yokohama
  • Updated July 31, 2025
  • 2 minutes to read
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    Summary of Azure Monitor Observability tab for Service Observability

    The Azure Monitor Observability tab provides essential dashboards that display performance metrics for services, hosts, and databases. This feature enables ServiceNow customers to effectively monitor and analyze the operational health and performance of their applications and related infrastructure components.

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    Key Features

    • Application Dashboard: Displays aggregate performance metrics for the selected service, including request rates, HTTP response counts, and data traffic.
    • Azure Compute Dashboard: Provides metrics related to the hosts running the service, such as memory availability, CPU usage, and bandwidth consumption.
    • Database Dashboards: Offers detailed metrics for MySQL and PostgreSQL databases, including storage usage, connection statistics, and performance indicators like slow queries and deadlocks.

    Key Outcomes

    By utilizing the Azure Monitor Observability tab, ServiceNow customers can:

    • Gain insights into service performance and identify issues promptly.
    • Monitor resource utilization across applications and databases to ensure efficient operations.
    • Access detailed connection metrics to troubleshoot and optimize database interactions.

    This functionality enhances overall observability and enables informed decision-making to improve service reliability and performance.

    Dashboard and charts on the Azure Monitor Observability tab of the Service Details page in the SOW.

    Application dashboard

    This dashboard displays performance metrics for the selected service.
    Note:
    If the dashboards have been customized, they might not reflect the information shown on this page.
    Table 1. Service
    Chart Description Data source
    Requests Aggregate rate of requests through the service. Azure
    Http 4xx Number of transactions that have an HTTP 4xx response. Azure
    Response time Aggregate duration of transactions through the service, in milliseconds. Azure
    Data Out Volume in bytes of outgoing network traffic from this service. Azure
    Http 2xx Number of transactions that have an HTTP 2xx response. Azure
    Data In Volume in bytes of incoming network traffic to this service. Azure

    Compute dashboard

    This dashboard displays metrics for hosts related to the service.

    Table 2. Host
    Chart Description Data source
    Available Memory Percentage Percent of the memory available to the service. Azure
    CPU % Percent of the host processing power being consumed. Azure
    VM Cached Bandwidth Consumed Percentage Percent of the virtual machine's cached bandwidth that the service is consuming. Azure
    All Active VM Instances Information for all virtual machines (VM) the service is actively using. Select a VM link to view more information. CMDB
    All Active Servers Information for all hosts the service is actively using. Select a host link to view more detailed information. CMDB

    Database dashboards

    These dashboards display metrics for databases related to the service.

    Table 3. MySQL
    Chart Description Data source
    Storage % Percentage of storage currently being consumed by the service. Azure
    CPU % Percentage of CPU currently being consumed by the service. Azure
    Memory % Percentage of memory currently being consumed by the service. Azure
    Active Connections Number of connections currently used by the service. Azure
    Aborted Connections Number of connections from the service terminated by the database Azure
    MySQL Uptime Total time in seconds that this MySQL instance has been running since its last restart. Azure
    Slow Queries Number of queries that take longer than the specified threshold to execute. This threshold is typically defined by the long_query_time parameter in MySQL. Azure
    Table 4. PostgreSQL
    Chart Description Data source
    Storage % Percentage of storage currently being consumed by the service. Azure
    CPU % Percentage of CPU currently being consumed by the service. Azure
    Memory % Percentage of memory currently being consumed by the service. Azure
    Active Connections Number of connections currently used by the service. Azure
    Aborted Connections Number of connections from the service terminated by the database Azure
    Succeeded Connections Number of successful connections from the service to the database. Azure
    Deadlocks Number of deadlocks encountered by the service. Azure
    Is Database Alive 1 if database is up, 0 if it is down. Azure
    All PostgreSQL Instances Information of all databases the service is actively using. Select a database link to view more detailed information. CMDB