Discovery Admin Workspace Content 360
Summarize
Summary of Discovery Admin Workspace Content 360
The Discovery Admin Workspace Content 360 page in ServiceNow provides a centralized interface to discover applications and evaluate AI- and crowd-sourced application suggestions for creating configuration items (CIs). It uses data visualizations to give comprehensive visibility into your infrastructure’s applications and helps you efficiently manage discovery through classifiers and fingerprint-based insights. This workspace is accessible via Workspaces > Discovery Admin Workspace > Content 360.
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Key Features
- AI-Suggested Application Fingerprints: View and manage suggested applications with fingerprints analyzed by AI. You can modify discovery pattern names, CMDB classes, view detailed process and server information, ignore suggestions, or add them to the CMDB—all facilitating streamlined discovery customization.
- Application CIs Discovered: Monitor discovered application CIs through visual reports such as pie charts showing total user-defined application CIs, and bar charts highlighting the top five recently created application CIs by class.
- ITOM Content Service Integration: Leverages AI librarians to analyze unrecognized application fingerprints collected from diverse environments. This service updates weekly to provide new classifiers and suggestions, enhancing your discovery capabilities with rapid visibility into new and existing applications.
- Content Service Suggestions Refresh: Manually refresh suggestions to get the latest data in the workspace. For newer instances (starting from Xanadu), suggestions refresh automatically, indicated by a real-time icon, ensuring you always have up-to-date insights.
- Data Sharing and Privacy: You can opt in to share anonymized application fingerprint process data and Service Info data with ServiceNow via the Continuance Delivery System (CDS) to improve classifier accuracy and receive weekly new CIs. Participation is optional and secure, with no personal information disclosed.
Prerequisites
To use ITOM Content Service features, ensure the following plugins are activated:
- Discovery
- Normalization
- Data Services
Benefits for ServiceNow Customers
- Enhanced Discovery Accuracy: AI-driven fingerprints and classifiers help discover a broader range of applications and processes accurately.
- Improved CMDB Population: Simplifies creation and management of application CIs with single-click addition based on intelligent suggestions.
- Up-to-Date Visibility: Weekly updates and ability to refresh content ensure your discovery data reflects current IT environments.
- Data Privacy and Control: Optional data sharing with ServiceNow ensures privacy while contributing to continuous improvement of discovery intelligence.
The Content 360 page enables you to discover applications and evaluate application suggestions based on machine learning or crowd-sourced resources. Then, create configuration items with a single click.
Content 360 uses data visualizations to offer extensive visibility of your infrastructure's applications and the resources available to create application configuration items (CIs). It also provides access to a list of classifiers to add to discovery. Refresh the page to view the most up-to-date visualizations.
To access the Discovery Admin Workspace Content 360 page, navigate to .
Key features
- AI-suggested application fingerprints
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View a list of suggested applications with fingerprints that you can add to the discovery process through the AI-suggested application fingerprints feature. You can then select a group name to view extensive details about an application.
- Modify certain details such as the discovery pattern name or suggested CMDB class.
- View additional information about process samples and related servers.
- Choose to ignore viewed suggestions the next time Discovery runs.
- Add suggestions to the Configuration Management Database (CMDB) the next time Discovery runs.
The AI-suggested application fingerprints widget doesn't refresh automatically. To ensure you're viewing the most up-to-date information, refresh the page manually.
For more information about discovery based on application fingerprints, see Discover applications based on fingerprints.
- Application CIs discovered
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Monitor information about application CIs discovered based on application fingerprints or ITOM Content Service suggestions through the Discovery Admin Workspace. A pie report illustrates the total number of user-defined application CIs discovered, while a bar report presents the top five application CIs discovered, created within the last two days, and grouped by class.
- ITOM Content Service
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ITOM Content Service collects unrecognized application fingerprints from different environments. AI librarians analyze these fingerprints, creating dedicated classifiers that are updated and shipped to you weekly. The latest version of Discovery Admin Workspace enables you to refresh the content service suggestions manually before reviewing them. As new IT products are rapidly released to the market, this feature grants you rapidly updating visibility and provides the following benefits:
- It reviews the products that you’re currently using every week and delivers new application fingerprints.
- It identifies irrelevant processes that aren’t suitable candidates for CIs.
- Based on AI, it helps you identify running processes fingerprints and Simple Network Management Protocol (SNMP) Object Identifiers (OIDs) and create the CIs you need for monitoring your infrastructure.
- Discovers a higher number of products by using AI capabilities that cluster and classify running application processes.
On the latest version of Discovery Admin Workspace, starting from Xanadu instances, the Content service suggestions widget refreshes automatically and displays the most up-to-date information. This is indicated by the real time icon (
) that appears next to the widget name. To learn more about ITOM Content Service, see ITOM Content Service.
Prerequisites
- Discovery
- Normalization Data Services