---
sourceDocument: Yokohama IT Operations Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/it-operations-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Configuring ServiceNow Otto for ITOM

# Configuring ServiceNow Otto for IT Operations Management (ITOM) {#ariaid-title1}

* Release version: Yokohama
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Enable Event Management users to view alert analyses that ServiceNow Otto for ITOM creates using generative AI.
* **[Install the Now Assist for IT Operations Management (ITOM) plugin](https://servicenow-prod.fluidtopics.net/Xg93vxMhsvlpN0pi9iQgqg)**   
  Install the ITOM plugin in the ServiceNow® Now Assist feature.
* **[Activate Now Assist AI agents for IT Operations Management (ITOM)](https://servicenow-prod.fluidtopics.net/ZcU38agNQHn2GT5ywMMBnQ)**   
  Activate Now Assist AI agents associated with the Triage and analyze alerts agentic workflow, to enable the agentic AI experience.
* **[Activate Now Assist skills in ServiceNow Otto for IT Operations Management (ITOM)](https://servicenow-prod.fluidtopics.net/Q0avFylBud5xefaJkT5TQA)**   
  You can activate the Now Assist skills for use in ServiceNow Otto for IT Operations Management (ITOM).
* **[Configuring agents and skills for ServiceNow Otto for ITOM](https://servicenow-prod.fluidtopics.net/PnB06s9LnUedRAbrVxwzSA)**   
  Configure observability AI agents and skills for the analyze alert impact agentic workflow or manage alerts autonomously agentic workflow. Once configured, they gather information to help you investigate alerts.