ITOM/OT SU Licensing Bundle and Individual (ala carte) subscription

  • Release version: Yokohama
  • Updated January 30, 2025
  • 2 minutes to read
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    Summary of ITOM/OT SU Licensing Bundle and Individual (ala carte) subscription

    ServiceNow offers ITOM subscriptions either as individual application purchases (a la carte) or as bundled packages covering multiple ITOM applications. The ITOM/OT SU Licensing application helps customers track and calculate subscription usage across these options, ensuring clarity on consumption and allocation.

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    Subscription Usage and Deduction Process

    When your organization has both bundle and individual subscriptions for the same ITOM applications, the licensing module prioritizes deducting usage from the bundle subscriptions first before using the a la carte subscriptions. This ensures optimal use of bundled licenses.

    If your total consumption exceeds the allocated subscriptions, the system flags the overdrawn units accordingly:

    • If combined bundle and a la carte subscriptions are exceeded, the overdraw is attributed to the a la carte subscriptions.
    • If an application is covered only by a bundle and its usage surpasses allocation, the bundle is marked as overdrawn without showing individual application details separately.

    Subscription Display and Reporting

    The Subscriptions window clearly indicates which subscription type is overdrawn, helping administrators identify and manage license usage efficiently. In mixed subscription scenarios, it distinguishes between bundle and a la carte overconsumption.

    Key Outcomes for ServiceNow Customers

    • Gain a consolidated view of ITOM subscription usage across both bundled and individual licenses.
    • Understand how the licensing module deducts consumption first from bundles, optimizing license utilization.
    • Receive clear alerts when subscription usage exceeds allocations, specifying whether the overdraw is from bundle or a la carte subscriptions.
    • Effectively manage and plan ITOM license purchases based on accurate consumption data and overdrawn indicators.

    You can purchase subscriptions for individual ITOM applications (a la carte) or as a bundle covering multiple ITOM applications.

    The ITOM/OT SU Licensing application calculates and displays the subscription usage for ITOM products. It displays the ITOM products individually or as part of a bundle, based on your subscription. In cases where your organization has purchased ITOM subscriptions both as a bundle and individually (a la carte), the licensing module deducts the consumed subscriptions from the bundle first, before deducting from the individually purchased subscriptions.

    If your organization surpasses the allocated number of subscription units, the Subscriptions window indicates the corresponding subscriptions as overdrawn. If the combined number of subscriptions from both bundle and a la carte options exceeds the allocation, the licensing module identifies the surplus as taken from the a la carte subscription. Furthermore, if the total subscriptions for an application covered solely by the bundle surpass the allocation, the Subscriptions window displays the bundle as overdrawn without listing the individual application separately.

    Subscription deduction process: Bundle usage and a la carte scenario

    If you purchased ITOM subscriptions as a bundle and also acquired a la carte subscriptions for an application included in the bundle, the licensing module deducts the consumed subscriptions from the bundle before subtracting from the separately purchased subscriptions.

    In the following example, an organization utilized all subscriptions allocated by the ITOM Pro bundle for ITOM AIOps. Subsequently, the licensing module deducted from the a la carte subscriptions for ITOM AIOps.
    Figure 1. Subscription consumption by bundles

    Subscriptions window showing subscriptions consumed within bundle.

    Subscription display: Application covered by bundle and a la carte subscriptions

    If your organization surpasses the total number of subscriptions in both the bundle and a la carte subscriptions, the licensing module regards it as overdrawn on the a la carte subscription. However, if your organization exceeds the subscriptions specifically for an application covered solely by the bundle, it is considered overdrawn on the bundle.
    Figure 2. Licensing module calculates bundle and a la carte subscriptions for the same ITOM applications

    The diagram shows how the licensing module calculates bundle and a la carte subscriptions for the same ITOM applications.

    Subscription calculation illustration: Bundle and a la carte allocation

    The diagram illustrates how the licensing module calculates subscriptions through bundle and a la carte methods for specific applications covered by the bundle.
    Figure 3. Overdrafts on the bundle and a la carte subscriptions

    Subscriptions window showing overdrafts on the bundle and a la carte subscriptions.

    In this scenario, the Subscriptions window indicates the a la carte subscriptions for this application as overdrawn. If your organization exceeds the total subscriptions for an application covered solely by the bundle, the Subscriptions window displays the bundle as overdrawn.

    In the provided figure, ITOM AIOps consumed 810 subscriptions, surpassing the subscriptions provided by the bundle (500) and a la carte (250). Consequently, the Subscriptions window indicates the ITOM AIOps a la carte subscription as overdrawn.

    For ITOM Visibility, which consumed 550 subscriptions, and with no a la carte subscriptions purchased, the ITOM Pro bundle covering ITOM Visibility appears as overdrawn.