---
sourceDocument: Yokohama IT Operations Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/it-operations-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Event and Alert dashboard

# Event and Alert dashboard {#ariaid-title1}

* Release version: Yokohama
* 
* Updated July 16, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Event and Alert dashboard

The Event and Alert dashboard in ServiceNow leverages Performance Analytics to deliver real-time insights into events and alerts managed within Event Management.
It helps you monitor key trends, outcomes, and identify the most impacted configuration items (CIs), enabling better operational awareness and faster issue resolution.
Show full answer Show less  

## Key Features

* **Real-time metrics:** Tracks noise reduction (events to alerts compression), alert grouping coverage, and incident compression rate to measure alert management efficiency.
* **Source analysis:** Displays top alert and event sources by severity over recent days, helping identify problematic systems or services.
* **Alerts without CI binding:** Highlights alerts lacking configuration item associations to improve context and troubleshooting.
* **Alert grouping insights:** Shows distribution of grouped alerts to streamline alert management.
* **Most Impacted Configuration Items:** Lists CIs most affected by alerts, including details like name, alert count, classification, location, owner, and support group, aiding in prioritization and targeted response.

## Getting Started

* Ensure the **AIOps Experience \[snsowaiops\]** application is installed, which includes Event Management and Performance Analytics components.
* Run the **\[PA EM\] Historic Data Collection** job once via Performance Analytics Administration to collect partial historical Event Management data.
* Access the dashboard through the AIOps Dashboards menu or the Service Operations Workspace.
* Required roles include **evtmgmtadmin** for full dashboard editing and permission management, and **evtmgmtoperator** for viewing and tracking events and alerts.

## Benefits for ServiceNow Customers

This dashboard empowers IT operations teams by providing actionable visibility into alert noise, alert grouping effectiveness, and impacted services. By focusing on the most affected configuration items and trends, teams can prioritize incidents, reduce alert fatigue, and improve incident resolution efficiency, ultimately maintaining system stability and performance.  
The Event and Alert dashboard uses Performance Analytics to provide real-time visibility into events and alerts in Event Management, showcasing key trends, outcomes, and the most impacted configuration items. It highlights metrics such as noise reduction, alert grouping coverage, and top alert sources.

Run the \[PA EM\] Historic Data Collection job once to enable the partial collection of historical Event Management data:

1. Navigate to AllPerformance Analytics AdministrationData CollectorJobs.
2. Select \[PA EM\] Historic Data Collection.
3. Select Execute Now.
{#event-and-alert-processing-dashboard__ol_ccb_xbg_2cc}

## Prerequisites {#event-and-alert-processing-dashboard__section_h2z_qvd_xbc}

Ensure that the AIOps Experience \[`sn_sow_aiops`\] application is installed. The application installs the Event Management and Performance Analytics components required for the dashboard. For installation instructions, see [Install Service Operations Workspace for ITOM application](https://servicenow-prod.fluidtopics.net/_d6nuDluWiGffXJuFNxJnw "You can install the AIOps Experience [sn_sow_aiops] application to get Service Operations Workspace for ITOM if you have the admin role.The application includes demo data and installs related ServiceNow Store applications if they are not already installed.").

## Required ServiceNow AI Platform roles {#event-and-alert-processing-dashboard__section_u4b_mvm_xxb}

* evt_mgmt_admin
* evt_mgmt_operator
{#event-and-alert-processing-dashboard__ul_etd_z4j_byb}

## Access the Events and alerts dashboard {#event-and-alert-processing-dashboard__section_w4b_mvm_xxb}

To open the dashboard, use one of the following methods:

* Navigate to AllAIOps DashboardsAIOps OperationalEvents and Alerts.
* Navigate to WorkspacesService Operations Workspace and select the AIOps Dashboards icon (![AIOps Dashboards icon.]()).

  By default, the Events and Alerts tab is selected.
{#event-and-alert-processing-dashboard__ul_bdn_yhg_1yb}

## Use cases {#event-and-alert-processing-dashboard__section_x4b_mvm_xxb}

For examples of how different people in your organization would use this dashboard, see these use cases.{#event-and-alert-processing-dashboard__table_s1z_qhf_1yb__entry__2}

| User | Dashboard use |
|-|-|
| evt_mgmt_admin or admin | Edit the dashboard and grant view and share permissions. |
| evt_mgmt_operator or admin | View the dashboard and details of the records contained in it to visualize and track events, alerts, trends, outcomes, and the most impacted Configuration Items in your organization. |
[ ]

{#event-and-alert-processing-dashboard__table_s1z_qhf_1yb}

## Breakdowns {#event-and-alert-processing-dashboard__section_apb_mvm_xxb}

Breakdowns available in the Event and Alert dashboard are:  
* Trends
* Outcomes
{#event-and-alert-processing-dashboard__ul_t4y_rz2_qyb}

## Reports {#event-and-alert-processing-dashboard__section_xyl_b4z_xxb}

{#event-and-alert-processing-dashboard__table_yyl_b4z_xxb__entry__3}

| Title | Type | Description |
|-|-|-|
| Noise reduction (events to alerts compression) | Line graph | The compression rate from events to alert creation. The higher the number, the fewer alerts are being created. |
| Alerts grouping coverage | Line graph | The percentage of alerts aggregated into grouped alerts over time. |
| Incident compression rate | Line graph | The percentage of alerts that did not result in incident creation. A higher percentage means more alerts were resolved without generating incidents. |
| Top 20 alert sources (last 7 days) | Bar chart | The number of alerts per source categorized by severity over the last 7 days. |
| Top 20 event sources (last 5 days) | Bar chart | The number of events per source categorized by severity over the last 5 days. |
| Alerts without CI (created on last 7 days) | Line graph | The number of alerts without CI binding created over the last 7 days. |
| Alerts grouping (last 7 days) | Bar chart | The distribution of grouped alerts over the last 7 days. |
[ ]

{#event-and-alert-processing-dashboard__table_yyl_b4z_xxb}

## Most impacted Configuration Items {#event-and-alert-processing-dashboard__section_g2x_tz2_qyb}

The Most Impacted Configuration Items section of the Event and Alert dashboard provides a comprehensive overview of the configuration items (CIs) that are most impacted by the issue. This section lists key details such as the name
of each CI, the number of associated alerts, their classification (such as application service), and location. Additionally, it identifies the owner and support group responsible for each CI, facilitating targeted and efficient
incident resolution. By highlighting the most impacted CIs, this section helps prioritize critical assets and resources, ensuring that the most significant issues are addressed promptly to maintain system stability and
performance.

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