ITOM AIOps and CSDM tables

  • Release version: Yokohama
  • Updated January 30, 2025
  • 1 minute to read

    • ITOM AIOps leverages and maintains CSDM tables, while various ServiceNow products enhance and contribute value to its operations.

    CSDM tables managed by ITOM AIOps

    ITOM AIOps manages the following tables:
    • Mapped Application Service table [cmdb_ci_service_discovered]
    • Configuration Item table [ci_*]
    • Dynamic CI Group table [cmdb_ci_query_based_service]
    Figure 1. CSDM tables managed by ITOM

    CSDM tables managed by ITOM.