---
sourceDocument: Yokohama IT Operations Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/it-operations-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Modify display for CI attributes

# Modify display for CI attributes {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read

You can control what configuration item (CI) attributes the system displays in the
Properties pane of service instance maps.

## Before you begin

Get familiar with the notion of views. For more information on views, see [View Management](https://www.servicenow.com/docs/access?context=view-management-overview&version=yokohama&pubname=yokohama-platform-user-interface&ft:locale=en-US).

Decide for which CI classes you need to modify display.  
Decide whether you want to modify display for parent CI classes to see the view change in all their child CI classes. To check the parent CI class of a CI class, perform the steps below:  
Note:  
The Service Mapping user interface refers to CI classes as CI types.

1. Navigate to System DefinitionTables.
2. Set the search field to Name, and enter the relevant CI class.

   The list of all CI class that match the name is
   displayed.
3. Check the Extends table column to see the parent CI class.
{#t_ConfigurePropertyDisplay__ol_ffr_5tp_bt}

Role required: service_mapping_admin or app_service_admin

## About this task

When working with service instance maps, the
Properties pane displays attributes for CIs and connections you select in a map.
Since there is a large number of attributes to display, you may want to choose which
attributes are displayed, and in what order.

The attributes and their order of display is determined by a combination of the CI
type definition and the view for this CI type.  
CMDB stores CI class in the form of a hierarchy where some CI classes are parents to other CI classes, who automatically derive their parent's attributes in addition to attributes you configure specifically for child CI classes. CI class hierarchy is used widely for configuring CI behavior, relationships, and display. Figure 1. Child CI classes derive attributes from their parents   

The view that controls the attribute display in service instance maps is called sa_map_properties. You can assign this view to new CI classes or modify the view for CI classes which already use it. Use the CI type hierarchy to configure the sa_map_properties view:

* The parent CI class at the top of the hierarchy is cmdb.
* If you do not define the view for a child CI class, the system displays attributes derived from the parent with the addition to all the attributes of this child CI class.  

  <br />

* If you define a view for a child CI class, it includes only the attributes that you specifically added to the child CI class. The system does not display any of its parent attributes automatically.  

  <br />

* If you do not add a parent CI class or its child CI class to the view, the system uses the ascendant CI class that was added to the view in addition to all attributes of all parent CI classes in the hierarchy between this child CI classes and the parent CI class that is added to the view.  

  <br />

{#t_ConfigurePropertyDisplay__ul_dy2_tnz_1t}  
For example, if you define the sa_map_properties view for the CI class for Windows Servers, the Properties pane displays the same attributes for all Windows Servers: CI type (class), Class, Model ID, and name. Figure 2. CIs belonging to the same class   

You can modify the view at any time.

## Procedure

1. Open the service instance map.
   1. Navigate to AllCSDMManage Technology Management ServicesService Instance. {#t_ConfigurePropertyDisplay__NavigateCSDMManageTechServiceAppService}
   2. Select the needed service instance.
   3. On the service instance page, select View Map.
   {#t_ConfigurePropertyDisplay__substeps_xxr_jpz_dmb} {#t_ConfigurePropertyDisplay__Cmd_NavigateToAppServicesSM}
2. In the service instance map, select the CI whose attributes you want to change.
3. In the Properties pane, click Detailed Properties.  

   <br />

4. In the CI Detailed Properties page, click the Additional actions icon and select Configure \> Form Layout.
5. In the View name list under For view and section, define which view you want to modify:  

   <br />

   * Select sa_map_properties if it appears in the list, or
   * If sa_map_properties does not appear in the list:
     1. Select New.
     2. In the View name field, enter <kbd class="ph userinput">sa_map_properties</kbd>.
     3. Click OK.
     {#t_ConfigurePropertyDisplay__ol_gwx_djp_bt}
   {#t_ConfigurePropertyDisplay__choices_glc_13p_bt}
6. Use the slushbucket to add or remove attributes from the view.
7. Click Save.
8. Return to the service instance map and reselect the CI for which you changed the view.  
   The Properties pane displays the attributes that you configured for the view.
9. If necessary, repeat the procedure for other CI classes.
**Related tasks**   

* [View CI attributes in an application service map](https://servicenow-prod.fluidtopics.net/tM~KnCcfQkq3VgSNW9VjEw "An application service map displays attributes for each configuration item (CI) that is part of the application service, as well as for the application service itself. The attributes come from the CMDB.")

*[\>]: and then