---
sourceDocument: Yokohama IT Operations Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/it-operations-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Use synthetic monitoring with Service Observability

# Use synthetic monitoring with Service Observability {#ariaid-title1}

* Release version: Yokohama
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Create a synthetic monitor to test your service's endpoints. Then display the results by customizing a Service Observability dashboard.

## Overview of using synthetic monitoring with Service Observability {#use-synthetic-monitoring-with-service-observability__cf-using-parent-workflow}

Synthetic monitoring simulates user transactions on a service's HTTP endpoints, enabling you to identify performance bottlenecks, help confirm up-time, and optimize user experiences. It continually calls a
service's endpoint to test availability, response times, or the presence of a defined string in the response body. When a test fails the configured criteria, it can send an alert. For more information about synthetic monitoring, see [Exploring synthetic monitoring](https://servicenow-prod.fluidtopics.net/JqQllrj~TrmbZ328cvjdxw "Learn how synthetic monitoring provides proactive, automated testing of service endpoints. By simulating user interactions, it can identify bugs, performance issues, and outages before they impact real users.").

The results of the monitor's test can be added to the Service Observability Overview dashboard and to the Observability Service dashboard. To view synthetic data related to a service on a dashboard, you first create a monitor that tests the endpoints of your service.
Then you customize a dashboard template to add the monitor's test results.  
Note:  
When you customize the template to add synthetic monitoring, you're adding it to all dashboards that use that template. Services that don't have a configured monitor display an empty chart.

1. [Create a synthetic monitor to test a service](https://servicenow-prod.fluidtopics.net/JVSabrRik6ZAj0eqBziFPQ "Install and configure synthetic monitoring and then create a monitor for your service.").

   Install and configure synthetic monitoring and then create a monitor to continually test your service's endpoints using status code, response time, or response body as criteria.
2. [Add synthetic monitor results to a Service Observability dashboard](https://servicenow-prod.fluidtopics.net/a5qMrcvT2ZBJR0X6Kp5Uyw "Add a synthetic monitor to a dashboard in Service Observability by customizing an existing dashboard template.")

   Customize a Service Observability dashboard template to add synthetic monitoring test results.
{#use-synthetic-monitoring-with-service-observability__cf-using-parent-steps-ol}
* **[Create a synthetic monitor to test a service](https://servicenow-prod.fluidtopics.net/JVSabrRik6ZAj0eqBziFPQ)**   
  Install and configure synthetic monitoring and then create a monitor for your service.
* **[Add synthetic monitor results to a Service Observability dashboard](https://servicenow-prod.fluidtopics.net/a5qMrcvT2ZBJR0X6Kp5Uyw)**   
  Add a synthetic monitor to a dashboard in Service Observability by customizing an existing dashboard template.