---
sourceDocument: Yokohama IT Operations Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/it-operations-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# OAuth issues

# OAuth issues {#ariaid-title1}

* Release version: Yokohama
* 
* Updated August 11, 2022
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Learn how to fix OAuth token refresh issues.

## Condition {#troubleshoot-oauth__condition_vq4_jj1_bhc}

OAuth token doesn't refresh as expected.  

## Cause {#troubleshoot-oauth__cause_jxk_fk1_bhc}

Your OAuth provider and server have different refresh time periods. Refresh time periods are based on the OAuth provider. When creating an OAuth connection, you configure it to have an x-amount of time before needing
reauthentication. If that configured amount of time isn't the same as your provider's, your token might require a refresh sooner or later than expected.

## Remedy {#troubleshoot-oauth__remedy_fxm_mk1_bhc}

Refer to your OAuth provider's documentation when configuring OAuth. See [OAuth Inbound and Outbound authentication](https://www.servicenow.com/docs/access?context=api-inbound-and-outbound&version=yokohama&pubname=yokohama-platform-security&ft:locale=en-US) for more information.