--- sourceDocument: Yokohama IT Operations Management sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/it-operations-management Release : - yokohama ft:locale : - en-US ft:publication_title : - Yokohama IT Operations Management ft:clusterId : - itom bundleId : - itom workflow : - Technology --- # Plugins or applications installed with ITOM Cloud Accelerate # Plugins or applications installed with ITOM Cloud Accelerate {#ariaid-title1} * Release version: Yokohama * * Updated January 30, 2025 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Plugins or Applications Installed with ITOM Cloud Accelerate ITOM Cloud Accelerate for the Yokohama release includes a set of plugins and applications that support various IT Operations Management (ITOM) capabilities. These plugins enable streamlined cloud management, governance, provisioning, discovery, migration assessment, configuration governance, and account management. When updating ITOM Cloud Accelerate applications, any new plugin dependencies are automatically installed to ensure full functionality. Show full answer Show less ## Key Plugins and Their Functions * **Cloud Services Catalog (CSC)** -- Provides a catalog interface to automate cloud resource access and management, including governance policies and delivery workflows. * **Terraform Connector** -- Integrates Terraform with ITOM Cloud Provisioning and Governance to provision cloud resources across AWS, Azure, GCP, and VMware using codified templates. * **Cloud Discovery Workspace** -- Offers tools to manage cloud operations comprehensively within an organization. * **Cloud Provisioning and Governance (CPG)** -- Centralizes cloud resource management and publishing of cloud offerings. * **Guided Setup** -- Facilitates step-by-step initial configuration of ITOM products and applications. * **ITOM/OT SU Licensing** -- Tracks and displays subscription usage for ITOM applications. * **Cloud Migration Assessment** -- Helps assess cloud migration readiness by discovering applications and devices and updating the CMDB accordingly. * **Cloud Configuration Governance (CCG)** -- Provides policies, collectors, and remediation workflows to monitor and enforce cloud resource configuration compliance. * **Cloud Action Library** -- Supplies predefined actions and subflows to interact with cloud resources effectively. * **Cloud Account Management** -- Manages cloud account integrations, leveraging discovery patterns and integrations for accurate CMDB population. * **ServiceNow IntegrationHub and Flow Designer Steps** -- Include SSH, REST, Email, XML/JSON parsing, scripting on MID Server, and data streaming capabilities to extend automation and integration workflows. ## Practical Implications for ServiceNow Customers By installing ITOM Cloud Accelerate and its associated plugins, customers can: * Automate cloud resource provisioning and governance using integrated Terraform support and policy-driven workflows. * Manage cloud operations through a unified workspace and catalog interface, improving visibility and control. * Assess and plan cloud migration efforts with automated discovery and assessment tools. * Ensure cloud resource configurations comply with organizational policies and remediate deviations seamlessly. * Leverage out-of-the-box integration steps and action libraries to build custom, scalable automation workflows within ServiceNow. * Maintain licensing compliance and subscription tracking for ITOM applications. This comprehensive plugin ecosystem enables customers to accelerate cloud adoption, improve operational governance, and optimize cloud management within the ServiceNow platform. Tables that list the plugins or applications that are installed with ITOM Cloud Accelerate applications. When you update your application, any newly required application dependencies are installed. ## Cloud Services Catalog {#plugin-app-cloud-accelerate__section_zsz_kxm_cbc} The CSC Content Pack plugin (sn_itom_csc_cp) provides the required predefined content for the Cloud Services Catalog application. This content includes governance policies and actions to deliver an end-to-end governed deployment workflow.{#plugin-app-cloud-accelerate__table_blh_jgl_5zb__entry__2} | Plugin or application name | Description | |-|-| | Cloud Provisioning and Governance: Terraform Connector (sn_cmp_terraform) | Integrates Terraform Open Source, Terraform Enterprise, and Terraform Cloud with ITOM Cloud Provisioning and Governance (CPG), enabling you to provision and manage services in multiple clouds like AWS, Azure, GCP, and VMware. The Terraform templates are codified as cloud template catalogs that you can use to provision cloud resources. | | Cloud Discovery Workspace (sn_cloud_ops_ws) | Offers a comprehensive solution to manage the cloud operations of your organization. | | Cloud Provisioning and Governance (com.snc.cloud.mgmt) | Provides a single interface to access cloud resources, publish cloud offerings to a catalog, and manage the use of those resources. | | Guided Setup (sn_ads_setup) | Enables you to step through the initial configuration of any product or application that provides a Guided Setup module. Guided Setup assists you with planning the roll-out of a product and performing the basic configuration necessary to go live. | | ITOM/OT SU Licensing (sn_itom_licensing) | Calculates and displays how many subscriptions for ITOM applications your organization purchases and consumes. | [Table 1. Plugins or applications installed with Cloud Services Catalog (sn_itom_csc)] {#plugin-app-cloud-accelerate__table_blh_jgl_5zb}{#plugin-app-cloud-accelerate__table_xq5_43t_q1c__entry__2} | Plugin or application name | Description | |-|-| | Cloud Services Catalog (sn_itom_csc) | Provides a simplified interface to automate cloud management and access cloud resources. The application enables you to publish cloud offerings to a catalog and manage the usage and life cycle of those resources. | | ServiceNow IntegrationHub Action Step - SSH (com.glide.hub.action_step.ssh) | The SSH step executes SSH commands on an external \*nix system through a ServiceNow® MID Server. The step also stores scripts and commands for the \*nix systems. | | Agent Client Collector Framework (sn_agent) | Manages Agent Client Collector on the ServiceNow instance and the MID Server. | | CCG Content Pack (sn_itom_ccg_cp) | Provides optional predefined content for the Cloud Configuration Governance application such as policies, resource collectors, configuration collectors, and remediation actions. | | Flow Designer Action Step - Email (com.glide.hub.action_step.email) | Provides the Send Email step to send an email to specified users or groups as an action in a flow. | [Table 2. Plugins or applications installed with CSC Content Pack (sn_itom_csc_cp)] {#plugin-app-cloud-accelerate__table_xq5_43t_q1c} ## Cloud Migration Assessment {#plugin-app-cloud-accelerate__section_w35_sxm_cbc} {#plugin-app-cloud-accelerate__table_jk1_mgl_5zb__entry__2} | Plugin or application name | Description | |-|-| | ITOM/OT SU Licensing (sn_itom_licensing) | Calculates and displays how many subscriptions for ITOM applications your organization purchases and consumes. | | Discovery (com.snc.discovery) | Finds applications and devices on your network, and then updates the CMDB with the information it finds. | | Cloud Migration Base (com.sn_cloud_mig_base) | A base plugin to support the Cloud Migration Assessment application. | [Table 3. Plugins or applications installed with Cloud Migration Assessment (sn_cloud_migration)] {#plugin-app-cloud-accelerate__table_jk1_mgl_5zb} ## Cloud Configuration Governance {#plugin-app-cloud-accelerate__section_ahj_5xm_cbc} The CCG Content Pack plugin (sn_itom_ccg_cp) provides optional predefined content for the Cloud Configuration Governance application such as policies, resource collectors, configuration collectors, and remediation actions.{#plugin-app-cloud-accelerate__table_nvz_ngl_5zb__entry__2} | Plugin or application name | Description | |-|-| | Cloud Action Library (sn_itom_cal) | Provides predefined actions and subflows to enable interaction with the cloud resources of your organization. ServiceNow® ITOM Cloud Accelerate features such as Cloud Configuration Governance use these actions to operate. | [Table 4. Plugins or applications installed with Cloud Configuration Governance (sn_itom_ccg)] {#plugin-app-cloud-accelerate__table_nvz_ngl_5zb}{#plugin-app-cloud-accelerate__table_t2r_hnt_q1c__entry__2} | Plugin or application name | Description | |-|-| | Cloud Configuration Governance (sn_itom_ccg) | Checks the configuration settings of cloud resources in your organization against a set of policies to identify violations. After the violation is identified, you can use remediation workflows to mitigate them. | [Table 5. Plugins or applications installed with CCG Content Pack (sn_itom_ccg_cp)] {#plugin-app-cloud-accelerate__table_t2r_hnt_q1c} ## Cloud Action Library {#plugin-app-cloud-accelerate__section_s3y_wxm_cbc} {#plugin-app-cloud-accelerate__table_qtc_qgl_5zb__entry__2} | Plugin or application name | Description | |-|-| | ITOM/OT SU Licensing (sn_itom_licensing) | Calculates and displays how many subscriptions for ITOM applications your organization purchases and consumes. | | Flow Designer Action Step - Payload Builder (com.glide.hub.action_step.payload) | Enable action designers to easily create name-value pairs in JSON and XML payloads using dynamic data. | | ServiceNow IntegrationHub Action Step - Get Connection Info (com.glide.hub.action_step.get_connection_info) | Provides the connection and credential details from another step, such as a representational state transfer (REST) step, to other steps in your action. | | ServiceNow IntegrationHub Action Step - XML Parser (com.glide.hub.action_step.xmlparser) | Enables the XML parser action step in Workflow Studio. | | ServiceNow IntegrationHub Runtime (com.glide.hub.integration.runtime) | Enables execution of IntegrationHub actions and flows. | | Cloud Provisioning and Governance Core (com.snc.cloud.core) | Contains resource blocks and cloud Application Programming Interface (cloud API) mappings related to Cloud API-based discovery and events processed by either response mapping or calling patterns. | | Flow Designer Action Step - Script on MID (com.glide.hub.action_step.script_mid) | Provides an action step to execute custom JavaScript within a reusable action on a MID Server. | | ServiceNow IntegrationHub Action Step - REST (com.glide.hub.action_step.rest) | Enables the REST action step in Workflow Studio. | | ServiceNow IntegrationHub Action Template - Data Stream (com.glide.hub.action_type.datastream) | Send REST, SOAP, or JDBC requests from Workflow Studio to APIs that return a stream of response data larger than 10 MB, or that return paginated results. Parse stream data into a series of complex object outputs and use the data pills in other actions in a flow. | [Table 6. Plugins or applications installed with Cloud Action Library (sn_itom_cal)] {#plugin-app-cloud-accelerate__table_qtc_qgl_5zb} ## Cloud Account Management {#plugin-app-cloud-accelerate__section_v5j_yxm_cbc} {#plugin-app-cloud-accelerate__table_ucm_y1x_m1c__entry__2} | Plugin or application name | Description | |-|-| | Discovery and Service Mapping Patterns (sn_itom_pattern) | Provides the latest versions of the Discovery and Service Mapping Patterns released on the ServiceNow Store. ServiceNow releases new patterns on the ServiceNow® Store on a monthly basis, enabling your organization to discover the latest industry-standard devices and applications. | | ServiceNow IntegrationHub Runtime (com.glide.hub.integration.runtime) | Enables execution of IntegrationHub actions and flows. | | ServiceNow IntegrationHub Action Step - Get Connection Info (com.glide.hub.action_step.get_connection_info) | Provides the connection and credential details from another step, such as a representational state transfer (REST) step, to other steps in your action. | | ServiceNow IntegrationHub Action Template - Data Stream (com.glide.hub.action_type.datastream) | Send REST, SOAP, or JDBC requests from Workflow Studio to APIs that return a stream of response data larger than 10 MB, or that return paginated results. Parse stream data into a series of complex object outputs and use the data pills in other actions in a flow. | | CMDB CI Class Models (sn_cmdb_ci_class) | Adds class models that extend the CMDB class hierarchy, including class descriptions, identification rules, identifier entries, and dependent relationships if applicable. Applications such as Discovery and Service Mapping can use these class extensions to populate configuration items (CIs) and discover various technologies and software. | | Flow Designer Action Step - Payload Builder (com.glide.hub.action_step.payload) | Enable action designers to easily create name-value pairs in JSON and XML payloads using dynamic data. | | ServiceNow IntegrationHub Action Step - REST (com.glide.hub.action_step.rest) | Enables the REST action step in Workflow Studio. | | ServiceNow IntegrationHub Action Step - JSON Parser (com.glide.hub.action_step.jsonparser) | Identify structured data from a JSON payload without having to write a script. Map incoming JSON content to a complex object output that you can use in other steps or actions. At runtime, values from a JSON payload populate the complex object output. | [Table 7. Plugins or applications installed with Cloud Account Management (sn_cloud_acct_mgt)] {#plugin-app-cloud-accelerate__table_ucm_y1x_m1c} **Related reference** * [Plugins or applications installed with ITOM Visibility](https://servicenow-prod.fluidtopics.net/dgLPeaSg4KmSaaHdM52~gA "Tables that list the plugins or applications that are installed with ITOM Visibility applications. When you update your application, any newly required application dependencies are installed.") * [Plugins or applications installed with ITOM AIOps](https://servicenow-prod.fluidtopics.net/vE~cee9SNDJ5u0C860nEJQ "Tables that list the plugins or applications that are installed with ITOM AIOps applications. When you update your application, any newly required application dependencies are installed.") * [Plugins activated with ITOM Optimization](https://servicenow-prod.fluidtopics.net/TCuAo~dnHfOWSP~3IyS1eg "Table that lists the plugins that are activated with the ITOM Optimization application Cloud Provisioning and Governance. When you update your application, any newly required application dependencies are installed.") * [Applications installed with ServiceNow Otto for ITOM](https://servicenow-prod.fluidtopics.net/Fe3Rg7oLwK0bA8~5RYjLwA "Table that lists applications installed with the ServiceNow Otto for IT Operations Management (ITOM) application. When you update your application, any newly required application dependencies are installed.")