---
sourceDocument: Yokohama IT Operations Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/it-operations-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Observability tab

# AppDynamics Observability tab for Service Observability {#ariaid-title1}

* Release version: Yokohama
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Dashboard and charts on the AppDynamics Observability tab of the Service Details page in the SOW.

## Application dashboard {#appd-observability-tab-for-service-observability__section_oww_r53_zdc}

This dashboard displays performance metrics for the selected service.  
Note:  
If the dashboards have been customized, they might not reflect the information shown on this page.  
{#appd-observability-tab-for-service-observability__table_ivd_dtt_tgc__entry__3}

| Chart name | Description | Data source |
|-|-|-|
| Average Response Time | Average rate of transactions through the service. | AppDynamics |
| Errors per Minute | Rate of errors per minute on transactions for the service. | AppDynamics |
| Calls per Minute | Number of calls to the server, per minute. | AppDynamics |
| Number of slow calls | Number of calls to the server that have a response time slower than the set slow threshold. | AppDynamics |
| Number of Very Slow Calls | Number of calls to the server that have a response time slower than the set very slow threshold. | AppDynamics |
[Table 1. Service]

{#appd-observability-tab-for-service-observability__table_ivd_dtt_tgc}

## Compute dashboard {#appd-observability-tab-for-service-observability__section_bgh_vw3_zdc}

This dashboard displays metrics for hosts related to the service.  
{#appd-observability-tab-for-service-observability__table_vsv_zw3_zdc__entry__3}

| Chart | Description | Data source |
|-|-|-|
| CPU %Busy | Percent of the host processing power being consumed. | AppDynamics |
| Memory Used % | Percent of memory the host is using. | AppDynamics |
| Disk Reads/sec | Percent of disk space being used, per second. | AppDynamics |
| Disk Writes/sec | Percent of disk space being written to, per second. | AppDynamics |
| Network Incoming KB/sec | Number of kilobytes coming into the service, per second. | AppDynamics |
| Network Outgoing KB/sec | Number of kilobytes being sent by the service, per second. | AppDynamics |
| All Active Servers | Information for all servers the service is actively using. Select a host link to view more detailed information. | CMDB |
[Table 2. Host]

{#appd-observability-tab-for-service-observability__table_vsv_zw3_zdc}

## Database dashboards {#appd-observability-tab-for-service-observability__xyz}

These dashboards display metrics for databases related to the service.  
{#appd-observability-tab-for-service-observability__table_e1h_1cg_d2c__entry__3}

| Chart | Description | Data source |
|-|-|-|
| Calls Per Minute | Number of database calls made by the service, per minute | AppDynamics |
| Time Spent in Executions | Number of seconds spent executing database calls by the service. | AppDynamics |
| DB Inserts | Number of database inserts by the service. | AppDynamics |
| DB Reads | Number of database reads by the service. | AppDynamics |
| All MySQL Instances | Information for all databases the service is actively using. Select a database link to view more detailed information. | CMDB |
[Table 3. MySQL]

{#appd-observability-tab-for-service-observability__table_e1h_1cg_d2c}  
{#appd-observability-tab-for-service-observability__table_i2b_ncg_d2c__entry__3}

| Chart | Description | Data source |
|-|-|-|
| Calls Per Minute | Number of database calls made by the service, per minute | AppDynamics |
| Time Spent in Execution(s) | Time in seconds the database in execution mode for this service. | AppDynamics |
| All PostgreSQL Instances | Information of all databases the service is actively using. Select a database link to view more detailed information. | CMDB |
[Table 4. PostgreSQL]

{#appd-observability-tab-for-service-observability__table_i2b_ncg_d2c}