---
sourceDocument: Yokohama IT Operations Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/it-operations-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Fix application service errors in bulk

# Fix application service errors in bulk {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read

Service Mapping classifies errors by their root cause, for example,
missing credentials or task timeout. For a fast and efficient process, fix errors belonging
to the same category in bulk.

## Before you begin

Role required: service_mapping_admin or admin

## About this task

You can view errors by category, for example, Configuration,
Network, and Credentials. Each
category tile also displays the error counter.

As part of the Service Mapping workflow, after you map application
services in bulk, you can fix multiple application service errors in bulk (as a
group).
Figure 1. Fixing errors in bulk workflow   

After performing initial mapping, Service Mapping rediscovers
configuration items (CIs) regularly, constantly updating the list of errors.
Discovery schedules define how often Service Mapping runs the
discovery process for CIs. Service Mapping discovers only CIs
belonging to application services with Operational status.  
There may be discovery errors not assigned to any category:

* After upgrading Service Mapping from Jakarta release or earlier.
* If there are configuration items (CIs) that have errors associated with them, and that were first removed from application services and then readded to application services.
{#fix-bus-serv-errors-by-category__ul_qs1_b1j_fbb}

## Procedure

1. Navigate to AllService MappingHome and then click Fix Your Services in the Fix box.  
   The number in the Fix box indicates the number of affected service maps. Click Update (![The Update button]()) to update the display.  
   Note:  
   To [fix the errors for
   a particular service](https://servicenow-prod.fluidtopics.net/mCyIAds3bqivvs99ielgpg "You can address discovery issues in each application service map individually.") instead, click Manage Errors by Service.
2. If there are uncategorized errors, you can categorize them by service instance:
   1. Click View Uncategorized Errors by Service.
   2. Click the relevant service name.
   3. On the service instance map, click Run Discovery.  
      Service Mapping discovers all CIs discovered with errors and belonging to this service instance.
   {#fix-bus-serv-errors-by-category__substeps_gpf_yyg_fbb}
3. If there are uncategorized errors, categorize them by clicking Rediscover Relevant CIs, and clicking Continue in the confirmation message.  
   Service Mapping discovers all CIs discovered with errors and belonging to application services with Operational status.
4. Click an error category box.  
   In the example below, configuration errors are selected.
   * The Errors by Category page organizes errors by high, medium, and low impact on the services.
   * For each impact category, errors are grouped into boxes by error code (possibly the root cause).
   * If error tasks have been assigned, the task numbers appear in the box. Click a task to view details. Point to a task to view comments that the assigner might have added. A check mark indicates that a task is completed.

   {#fix-bus-serv-errors-by-category__ul_mzt_22z_1bb}   

5. To view the list of errors that share an error code, click the box.  
   You can perform one of the Recommended Actions on items that you select or on all items in the list.

   In the example, All patterns failed is selected.

   <br />

6. Click an action in the Action on All section, or select errors and click an action in the Action on Selected section.  

   Retry Discovery
   :   Performs the full Discovery
       process. You typically perform Discovery
       after following the fix instructions that appear when you click
       View instructions.

   View affected services
   :   Displays a popup list of all services that are affected by the
       selected error. In the list, click a service to view service
       details.

   Mark as assigned
   :   Apply the Mark as assigned action when you
       plan to perform an out-of-band action to notify a person to fix the
       error (typically a person who does not use the ServiceNow
       instance). You can enter a Comment in the
       Mark as Assigned popup. Click
       Update to set the Error Status field in the error record as
       Assigned and associate the
       Comment with the error. To view the
       comment, point to the Assigned link.  
       Note:  
       The Create ServiceNow task action also sets the Error Status field in the error record as Assigned.

   Create a ServiceNow
   task
   :   Opens the ServiceNow Error task form in a pop-up window so you can create and assign a task for the selected errors. Sets the Error Status field in the error record as
       Assigned. For information on creating error tasks, see [Create a table](https://www.servicenow.com/docs/access?context=t_CreateATable&version=yokohama&pubname=yokohama-platform-administration&ft:locale=en-US) and [Create a task from an incident, problem, or change request](https://www.servicenow.com/docs/access?context=t_CreateTaskIntPrblmChange&version=yokohama&pubname=yokohama-it-business-management&ft:locale=en-US).  
       Note:  
       The Mark as assigned action also sets the Error Status field in the error record as Assigned.

       <br />

       <br />

   Retry Discovery
   :   Performs the full Discovery
       process. You typically perform Discovery
       after following the fix instructions that appear when you click
       View instructions.

   View instructions
   :   Displays a troubleshooting procedure in a pop-up window. Follow the
       steps to try to resolve the error.

   Ignore Error
   :   Right-click an error and then select Ignore Error to set the Ignored
       value to true.

   The system performs the action on the items, displays In progress, and then displays the result (success or failure)
   of the action. If the error is resolved, the Error Status field in the error record is set to
   Resolved.  
   Note:  
   If an action (for example, Discovery) is in progress, but taking too long, you can click Stop to stop the action.
7. Click Done to close the status message.
8. If you performed an action on a selection and the error was resolved, you can click Resolve All to apply the same action to all items in the list.
**Related concepts**   

* [Review and approval of application service maps](https://servicenow-prod.fluidtopics.net/BjGtOsTta_Wo~8ykmxZngQ "After the Service Mapping administrator maps IT services and fixes errors in them, the administrator and the owner collaborate to review and approve the service maps. The review and approval process is available only for discovered and manually created service instances.")
* [Application service completion](https://servicenow-prod.fluidtopics.net/oTiVA8bO~~ejaFfgU_iy9w "After an application service is reviewed and approved, you can define attributes that enhance its discovery, reflect its importance, and control access to it.")
* [Application service analysis and maintenance using classic Service Mapping](https://servicenow-prod.fluidtopics.net/kktVI~k2uB35tKBH_EqH8Q "Service Mapping creates maps to help you see the architecture and organization of application services. These maps are useful for planning change or migration, as well as analyzing the continuity and availability of services.")  
**Related tasks**   

* [Map multiple application services suggested by classic Service Mapping](https://servicenow-prod.fluidtopics.net/qFTEgnBYmx4N~e7Wi0hmtA "You can map multiple application services identified and suggested by Service Mapping in a single operation. This method suits your organization if you do not have much information about application services.")
* [Map application services using tags with classic Service Mapping](https://servicenow-prod.fluidtopics.net/LP1_hSxqw0iYBN~sMLLWGQ "Use tags that help categorize and organize configuration items (CIs) in your organization to map application services. Tag-based mapping doesn't require configuring credentials or providing users with elevated rights.")
* [Map multiple application services from a CSV file using classic Service Mapping](https://servicenow-prod.fluidtopics.net/0ElnFoss5kGCl7N1cGU5oA "This method suits you if your organization has performed cross-organization mapping and analysis and collected some information about planned service instances. If so, you can organize the collected information in a specific order and save it as a CSV file. Service Mapping extracts information from this file and creates potential service instances referred to as service candidates.")
* [Map a single application service using classic Service Mapping](https://servicenow-prod.fluidtopics.net/8sD~6Bc3quESSBMeonfe4g "In addition to mapping application services in bulk, you can map individual, single application services by defining attributes for each application service. Use this mapping method if you already know or are planning to find out application service details. You must have Service Mapping enabled to map or review application services.")
* [Fix errors in individual application service maps](https://servicenow-prod.fluidtopics.net/mCyIAds3bqivvs99ielgpg "You can address discovery issues in each application service map individually.")
* [Fine-tune application services to implement owner requests](https://servicenow-prod.fluidtopics.net/iBl4ZwvZMr6J_fUdsUa1Nw "As an administrator, you tweak and fine-tune maps based on comments from the application service owner.")

*[\>]: and then