---
sourceDocument: Yokohama IT Operations Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/it-operations-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Add Health Log Analytics data

# Add Health Log Analytics data {#ariaid-title1}

* Release version: Yokohama
* 
* Updated November 4, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Add a graph showing logs from Health Log Analytics (HLA) in a Service Observability dashboard.

## About this task

You can add logs from [HLA](https://servicenow-prod.fluidtopics.net/cgLCvKyKROkJ2~Dnq78Z~A "The ServiceNow Health Log Analytics application helps prevent IT issues before your users are affected. It helps you identify the root cause of an issue by enabling you to triage related logs and analyze the raw data.") to your Service Observability dashboards. These charts display with data scoped to the selected service.

## Before you begin

Role required: sn_sow_svcobs.admin

## Procedure

1. Navigate to WorkspacesService Operations Workspace and then navigate to a service record.  
   You can access a service record from these pages in the SOW:
   * Services list: Choose a service from the list.
   * Service dashboard: Choose a service in the dashboard and select Service Details.
   * List: Navigate to Application ServicesServices and select a service.
   * Express list alert: Select a service from the Impacted services column.
   {#display-hla-data-on-a-dashboard__ul_k1f_vt1_zdc}  
   The Service Details page opens and the Overview tab is displayed.
   If charts are displaying error messages, see [Chart error states](https://servicenow-prod.fluidtopics.net/sQy4FHTk7R1annJE~MZ6~Q "Understand the different error states that the charts in Service Observability might display and how to fix them.").
2. Open the template in editing mode.
   * If you're editing a certified template, select Duplicate.
   * If you're editing a custom template, select Edit.

   {#display-hla-data-on-a-dashboard__choices_o43_p2g_fhc}  
   Note:  
   Duplicating a certified template keeps you from overwriting it and also lets you reinstall it.
   The new dashboard is titled with the words <kbd class="ph userinput">- Copy</kbd> appended. Use the pencil icon to change the dashboard name.
3. To do basic editing, such as rearranging, resizing, or deleting charts, follow the instructions for [Edit Platform Analytics dashboard elements](https://www.servicenow.com/docs/access?context=edit-db-elements-in-ac&version=yokohama&pubname=yokohama-now-intelligence&ft:locale=en-US).
4. To add a new chart with HLA data, follow these steps:
   1. In Edit mode, select Add new element and choose Data visualization, select New Visualization, and then select Line.
   2. In the Data sources section of the Configuration panel, select Add data source.
   3. In the Add data source page, navigate to Health Log AnalyticsLog components.
   4. Enter a saved search or select a component and then optionally add conditions or a Lucene query, as described in Step 5 of [Create log data dashboards and visualizations](https://servicenow-prod.fluidtopics.net/BF0BIniCjM~yuVwSSLRa_g "Build Health Log Analytics log data dashboards and visualizations in real time for easier identification and understanding of issues.").
   5. Once the filter is correct, choose Add this source.  
      The data is added to the dashboard.
   6. Use the controls in the Data section of the Configuration panel to further configure the chart.
   {#display-hla-data-on-a-dashboard__substeps_rnj_typ_s2c}
5. When done customizing, select Save and then Exit editing mode.
6. To return the template to the default (Certified) version, use the More actions menu to select Return to certified.
{#display-hla-data-on-a-dashboard__steps_n43_p2g_fhc}

*[\>]: and then