---
sourceDocument: Yokohama IT Operations Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/it-operations-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Health Log Analytics

# Health Log Analytics {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The ServiceNow®
Health Log Analytics application helps prevent IT issues before your users are affected. It helps you identify the root cause of an issue by enabling you to triage related logs and analyze the raw data.
Health Log Analytics collects raw log data streaming into your instance and structures textual data into key-value pairs. It detects meaningful patterns in the data, and when it discovers an anomaly, it sends an
event to the Event Management application.

Health Log Analytics is available in the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/application/06a71b1367e4130051c9027e2685ef1e/1.6.0?referer=/store/search?listingtype=allintegrations%253Bancillary_app%253Bcertified_apps%253Bcontent%253Bindustry_solution%253Boem%253Butility%253Btemplate&q=Patterns&sl=sh).

## Request apps on the Store {#hla-landing-page__id_nky_fjs_ncc}

Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).{#hla-landing-page__inline-send-to-store}

## Get started {#hla-landing-page__cf-app-landing-get-started}

|-|-|
| [ExploreExplore Health Log Analytics workflow, architecture, and high-level tasks.](https://servicenow-prod.fluidtopics.net/5ylFV1kmnmTIbJ47V2wEqg "Understand the Health Log Analytics workflow, architecture, and high-level tasks.") | [ConfigureConfigure Health Log Analytics setup and configuration tasks.](https://servicenow-prod.fluidtopics.net/b5kieNunGIULKCkSgvNQrQ "As an Administrator, set up and configure Health Log Analytics for Operators to use, and carry out administration tasks to ensure that the system runs efficiently.") |
| [UseMonitor and remediate alerts that Health Log Analytics generates.](https://servicenow-prod.fluidtopics.net/WGeMl~zHj3Sgg26NZSuRpw "Begin the remediation process of a Log Analytics alert from the alert Overview tab. This tab provides information on the alert, the log data associated with the anomalous behavior, CIs associated with the alert, and services impacted by it.") | [ReferenceFind reference information about Health Log Analytics.](https://servicenow-prod.fluidtopics.net/rR7NKDRHjh4UGOoJOpPALA "Reference topics provide additional information about the Health Log Analytics application.") |
[ ]

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## Health Log Analytics licensing {#hla-landing-page__section_kcx_jjn_hcc}

The ServiceNow AI Platform® uses a licensing method where your organization is billed for using
Health Log Analytics, which is available as a separate license from ITOM Health. The ServiceNow Product Documentation doesn't provide information on prices, packaging, or other details determined by your organization customer contract. For general information about licensing and subscriptions, see [ITOM/OT SU Licensing and subscriptions](https://servicenow-prod.fluidtopics.net/6kNjjkMDuLW0pCGWq79_GA "ServiceNow IT Operations Management (ITOM) licensing calculates and displays the usage of ITOM subscriptions based on subscription units.").

## Dependencies {#hla-landing-page__section_tqs_2ff_ccc}

For a list of Health Log Analytics plugin dependencies, see [Plugins or applications installed with ITOM AIOps](https://servicenow-prod.fluidtopics.net/vE~cee9SNDJ5u0C860nEJQ "Tables that list the plugins or applications that are installed with ITOM AIOps applications. When you update your application, any newly required application dependencies are installed.").

## Troubleshoot and get help {#hla-landing-page__cf-app-landing-get-help}

* [Ask questions and explore other resources for in the ServiceNow Community](https://www.servicenow.com/community/)
* [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477)
* [Contact Customer Service and Support](https://support.servicenow.com/now)
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