---
sourceDocument: Yokohama IT Operations Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/it-operations-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# CI Remediation

# CI Remediation {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Alert
and configuration item (CI) remediations help troubleshoot and resolve underlying problems that
generate alerts. Remediation is based on Orchestration workflows that can be scripted to perform
remediation tasks such as gathering system information or rebooting a server.
Event Management provides a framework for configuring and implementing a system-wide
remediation plan to resolve, minimize, or prevent problems that generate events and alerts.
Configure alert management rules to remediate alerts and CI remediation rules to remediate a set
of CIs.

## Alert remediation {#ci-remediation__section_z2x_tzb_bwb}

Use alert management rules to associate specific alerts with a remediation workflow. You can
apply a workflow to alerts manually. Alternatively, you can configure the alert management rule
that executes a workflow automatically for alerts that match the rule criteria. The workflow can
also be scripted to request user approval before executing subsequent workflow tasks. The
workflow is paused for user approval, even if it was automatically triggered.

## CI remediation {#ci-remediation__section_afx_tzb_bwb}

Configure remediation more comprehensively by creating CI remediation rules to manually apply
remediation to specific CIs.

## Remediation tasks {#ci-remediation__section_bfx_tzb_bwb}

When a remediation workflow is executed, a remediation task is created to capture details such
as the time that the workflow started to run, the alert that triggered the remediation workflow
(if relevant), and the CI that was remediated. View these tasks to track remediation activities
in the organization.
* **[Create or edit CI remediation](https://servicenow-prod.fluidtopics.net/c9BmuRiyURYmQ~y1mqFbnA)**   
  Create a CI remediation rule that lets users manually apply an Orchestration workflow for resolving issues with specific CIs associated with alerts. Define these CIs in the CI filter conditions of the rule.
* **[View remediation tasks](https://servicenow-prod.fluidtopics.net/ooSCy81nZvv~eaMVw1QLpA)**   
  Event Management automatically creates a remediation task to capture every remediation that was applied to a CI or to an alert. It gives you an overall view of remediation activities in the organization.

**Related tasks**   

* [Migrate an alert action rule to an alert management rule](https://servicenow-prod.fluidtopics.net/n_UedxwUyjT3z32ZsgU~lg "Existing alert action rules from an earlier release can be executed, but cannot be modified. Alert action rules that have been migrated become alert management rules and all the definitions of the alert action rules are migrated to the alert management rule format. Migrated rules can be modified.")