--- sourceDocument: Yokohama IT Operations Management sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/it-operations-management Release : - yokohama ft:locale : - en-US ft:publication_title : - Yokohama IT Operations Management ft:clusterId : - itom bundleId : - itom workflow : - Technology --- # Manage alerts autonomously agentic workflow # Manage alerts autonomously agentic workflow {#ariaid-title1} * Release version: Yokohama * * Updated December 10, 2025 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Manage alerts autonomously agentic workflow The Manage alerts autonomously agentic workflow enhances IT operations by using AI to automate and streamline the management and resolution of IT alerts. This AI-driven workflow is enabled by default in ServiceNow and integrates various alert management tasks into a unified process, significantly reducing resolution times and improving operational efficiency. Show full answer Show less ## Key Features * **Automated Alert Triage:** The workflow categorizes alerts, analyzes historical alert data to identify noise, and updates alert group descriptions. * **Impact Analysis:** It assesses the impact of alerts on services and users, leveraging observability skills to validate service states. * **Root Cause Investigation:** The AI agent investigates alerts by retrieving similar closed alerts, analyzing recent changes, summarizing relevant knowledge base articles, detecting trends or anomalies in metrics, and uncovering errors or warnings in logs. * **Insight Summarization and Reporting:** The workflow consolidates findings into a clear, actionable summary stored directly in the alert record to assist in decision-making and next steps. * **AI Agent Utilization:** The manage alerts AI agent drives the investigative and summarization tasks within the workflow, ensuring structured insights with key findings are generated. * **Express List Integration:** Customers can review AI-generated alert information and insights using Express List, which provides AI badges, columns, and filters for efficient monitoring of alert statuses. * **Customization:** Customers can duplicate and modify the workflow to tailor it to their specific requirements, ensuring all related instructions are updated accordingly. ## Practical Benefits for ServiceNow Customers * Improves operational efficiency by automating repetitive and complex alert management tasks. * Reduces alert noise and prioritizes critical issues through intelligent triage and impact evaluation. * Enhances root cause analysis by correlating alerts with historical data, changes, and knowledge base articles. * Provides actionable insights directly within alert records, facilitating faster decision-making and resolution. * Offers seamless integration with existing ServiceNow interfaces like Express List for easy monitoring and review. * Empowers customers to adapt the workflow to their unique environments, ensuring flexibility and control. Enhance IT operations with AI-driven, autonomous alert management using the manage alerts autonomously agentic workflow. ## Manage alerts autonomously agentic workflow overview {#itom-autonomous-operator-workflow__section_zzt_w5x_4hc} Important: This agentic workflow is turned on by default. For more information, see [Now Assist skills, agents, and agentic workflows on by default](https://www.servicenow.com/docs/access?context=now-assist-skills-on-by-default&version=yokohama&pubname=yokohama-intelligent-experiences&ft:locale=en-US). The manage alerts autonomously workflow introduces a unified AI-driven process that significantly streamlines alert management and reduces resolution times. This workflow supports alert management in the following ways: * automates the triage * impact analysis * root cause investigation of IT alerts * generates reports, summarizes key insights and possible next steps. {#itom-autonomous-operator-workflow__ul_efx_d5x_4hc} For information on how to review key insights and data derived from the workflow in Express List, see [Review AI generated alert information and insights in Express List](https://servicenow-prod.fluidtopics.net/NVNucLZl_UkaTzoQGPoykA "Access alert information in Express List that is consolidated autonomously by AI skills and agents. Use the AI insights badge, column, and filter to monitor alert statuses and review of AI-generated insights."). For information about configuring this workflow, see [Configure the manage alerts autonomously agentic workflow](https://servicenow-prod.fluidtopics.net/UMqkwnFmIxJHmL1~MuZPHg "Configure an alert management rule to operate the manage alerts autonomously agentic workflow manually or automatically."). Use the information on this page to learn about the actions related to the manage alerts autonomously agentic workflow. To modify the workflow, you must duplicate it and adjust the settings according to your requirements. For more information, see [Duplicate an agentic workflow](https://www.servicenow.com/docs/access?context=clone-aia-usecase&version=yokohama&pubname=yokohama-intelligent-experiences&ft:locale=en-US). Important: When you modify an agentic workflow, AI agent, or tool, make sure that you update all instructions accordingly. ## Manage alerts autonomously agentic workflow {#itom-autonomous-operator-workflow__section_jcr_gvx_4hc} The manage alerts autonomously agentic workflow uses the manage alerts AI agent to perform alert management and resolution tasks. {#itom-autonomous-operator-workflow__section_jcr_gvx_4hc__entry__2} | AI agent | AI agent role | |-|-| | Manage alerts AI agent | Investigates alerts, summarizes alert-related reports, and stores structured insights with key findings. | [Table 1. AI agent used in the manage alerts autonomously agentic workflow] The manage alerts autonomously agentic workflow performs several actions in the course of the workflow. These actions may include: * Triages alerts * Evaluates and categorizes alert * Analyzes alert history to identify noise patterns * Updates alert group description based on analysis * Performs related incidents analysis to detect focal points and common closure patterns {#itom-autonomous-operator-workflow__ul_vdc_lcv_shc} * Determines alert impact * Evaluates impact on services * Determines user impact by finding recent incidents or cases * Uses observability skills for deeper service state validation {#itom-autonomous-operator-workflow__ul_o2n_1dv_shc} * Investigates relevant information * Retrieves and summarizes similar closed alerts * Analyzes recent changes for causal relationships * Summarizes related KB articles for relevant information * Identifies trends or anomalies in related metrics * Uncovers errors, exceptions, or warnings in related logs {#itom-autonomous-operator-workflow__ul_ifs_v2v_shc} * Summarizes and stores information * Consolidates findings * Generates a final summary * Saves the summary in the alert record * Provides clear, actionable insights {#itom-autonomous-operator-workflow__ul_ayx_2fv_shc} {#itom-autonomous-operator-workflow__ul_q2t_3cv_shc} Important: This agentic workflow is turned on by default. For more information, see [Now Assist skills, agents, and agentic workflows on by default](https://www.servicenow.com/docs/access?context=now-assist-skills-on-by-default&version=yokohama&pubname=yokohama-intelligent-experiences&ft:locale=en-US). * **[Review AI generated alert information and insights in Express List](https://servicenow-prod.fluidtopics.net/NVNucLZl_UkaTzoQGPoykA)** Access alert information in Express List that is consolidated autonomously by AI skills and agents. Use the AI insights badge, column, and filter to monitor alert statuses and review of AI-generated insights. **Previous topic:** [Use the Analyze potential impact agentic workflow to assess a change request](https://servicenow-prod.fluidtopics.net/J5NyYeSgA_HsdIbu~Fv1UA "Use the Analyze potential impact agentic workflow to assess the effects of a change request. This workflow highlights the potential impacted servers and suggested services to help you identify risks, benefits, and make any necessary adjustments.") **Next topic:** [Review AI generated alert information and insights in Express List](https://servicenow-prod.fluidtopics.net/NVNucLZl_UkaTzoQGPoykA "Access alert information in Express List that is consolidated autonomously by AI skills and agents. Use the AI insights badge, column, and filter to monitor alert statuses and review of AI-generated insights.")