---
sourceDocument: Yokohama IT Operations Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/it-operations-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Reopen an SRM incident

# Reopen an SRM incident {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Reopen a closed incident if you think the issue is not yet resolved.

## Before you begin

Role required: Responder, Manager, or Administrator

## Procedure

1. Navigate to WorkspacesService Operations Workspace.  
   You're taken to your SRM Home page.  
   Note:  
   If you use other Service Operations Workspace (SOW) applications, you may see the SOW Home page instead of the SRM Home page. The SOW Home page includes SRM alerts and incidents in its metrics.
2. From the primary navigation, select Reliability tasks (![Reliability tasks icon]()). {#sr-reopen-incident__select-reliability-tasks}
3. Find and open the incident you want to reopen.  
   Check your filters if you don't see them.
4. You have two options.

   | Option | Steps |
   | In the incident list view | 1. Double-click the State field (or use the keyboard shortcut) for the incident and select from the list menu. 2. Select OK. {#sr-reopen-incident__ol_fvs_phl_y1c} |
   | In the incident form | 1. Select a new State field value from the list menu. 2. Select Save. {#sr-reopen-incident__ol_um2_rhl_y1c} |
   |-|-|

   {#sr-reopen-incident__choicetable_llb_1fq_vyb}  
   For value choices, see [SRM incidents](https://servicenow-prod.fluidtopics.net/Yi8Rs_yBZxFQvmHijtGs1w "Track and collaborate on incidents in the Incidents tab, helping you and your teams resolve issues efficiently.").  
   The new state is displayed in the incident list view and incident form and form header.
{#sr-reopen-incident__steps_dj2_t4m_wyb}

*[\>]: and then