Cloud Discovery home page in Cloud Discovery Workspace

Release version: Yokohama

Updated January 30, 2025

2 minutes to read

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Summary of Cloud Discovery home page in Cloud Discovery Workspace

The Cloud Discovery home page in the Cloud Discovery Workspace provides ServiceNow customers with a centralized dashboard summarizing discoveries triggered by scheduled cloud discovery runs. It offers insights into configuration items (CIs) discovered, errors encountered, upcoming schedules, and resource credentials across cloud providers. This enables cloud operations teams to monitor cloud asset discovery status and troubleshoot issues efficiently.

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Access and Roles

Accessible via: Cloud Discovery Workspace > Cloud Discovery > Dashboard.
Requires the sncloudopsws.cloudopsadmin role for full dashboard access.

Key Features

30 Day Discovery Runs: Donut chart showing counts and states (Active, Canceled, Completed) of discovery runs in the last 30 days. Allows drill-down into specific discoveries.
Upcoming Schedules: List of up to eight upcoming scheduled discoveries with details accessible by selection.
Total Configuration Items: Line and area chart tracking discovered CIs over time, with clickable records for detailed CI and multi-source data views.
Cloud Discovery Errors: Line and area chart displaying errors over time, with links to detailed error logs in the Discovery log or Diagnostics section.
Credentials Indicator: Shows total credentials defined, broken down by cloud provider, with filters to view matching credentials.
Service Accounts Indicator: Displays counts of service accounts by cloud provider, with filtering to access detailed service account records.
MID Servers: Donut chart showing count and status of MID Servers involved in discovery.
Cloud VMs by Datacenter: Horizontal bar chart showing VM counts discovered per datacenter, specifically for Microsoft Azure, AWS, and vCenter environments.

Practical Use

This dashboard enables cloud operations administrators to:

Monitor discovery activity and status over time for better operational visibility.
Identify and investigate discovery errors promptly to maintain accurate CMDB data.
Manage and review credentials and service accounts across multiple cloud providers to ensure secure and effective discovery processes.
Track cloud VM inventories by datacenter to support asset management and capacity planning.
Access detailed discovery schedules and MID Server statuses to optimize discovery workflows.

The Cloud Discovery home page displays a summary of the discoveries triggered through a discovery schedule. You can view the count of CIs discovered and errors encountered over time. You can also select any dashboard report to view additional information.

Cloud Discovery dashboard.

Required ServiceNow AI Platform roles

sn_cloud_ops_ws.cloud_ops_admin

Access the Cloud Discovery home page

To open the dashboard, navigate to Cloud Discovery Workspace > Cloud Discovery > Dashboard.

Use cases

For examples of how different people in your organization would use this dashboard, see these use cases.


User	Dashboard use
sn_cloud_ops_ws.cloud_ops_admin	The sn_cloud_ops_ws.cloud_ops_admin can review the following information in the Cloud Discovery dashboard: 30 day discovery runs Upcoming schedules Total configuration items Cloud discovery errors Credentials MID Servers Service accounts Cloud VMs by datacenter

Indicators

Credentials: This indicator displays the total count of credentials defined in the system and their breakdown according to cloud provider.
Select the number mentioned under any credential type to see a filtered list of matching credentials.
Service accounts: This indicator displays the total count of service accounts defined in the system and their breakdown according to cloud provider.
Select the number mentioned under any cloud provider to see a filtered list of matching service accounts.

Reports


Title	Type	Source table	Description
30 day discovery runs	Donut chart	discovery_status	This report displays the count and the state of the discovery runs over the last 30 days. Cloud Discovery displays the following states in the report: Active Canceled Completed Select the report to view the list of all the discoveries.
Upcoming schedules	List	discovery_schedule	This report displays information about up to eight upcoming scheduled discoveries. Select any schedule to view its details.
Total configuration items	Line and area chart	cmdb_ci	This report displays the number of CIs discovered over time. Select the report to view the list of all the configuration items discovered so far. You can select any CI record to view more information about the CI and its multi-source data if available.
Cloud discovery errors	Line and area chart	discovery_log	This report displays the number of Cloud Discovery errors over time. Select the report to view the list of all Cloud Discovery errors in the Discovery log. Alternatively, you can access this information, by navigating to Diagnostics > Discovery log.
Credentials	Indicator	discovery_credential	This report displays the total count of credentials defined in the system and their breakdown per cloud provider. Select the number mentioned under any credential type to see a filtered list of matching credentials.
MID servers	Donut chart	ecc_agent	This report displays the total count of MID Servers and their status.
Service accounts	Indicator	cmdb_ci_cloud_service_account	This report displays the total count of service accounts defined in the system and their breakdown per cloud provider. Select the number mentioned under any cloud provider to see a filtered list of matching service accounts.
Cloud VMs by datacenter	Horizontal bar chart	sn_disco_cd_vm_analytics	This report displays the count of VMs discovered per datacenter. Cloud Discovery displays this report for Microsoft Azure, Amazon Web Services (AWS), and vCenter datacenters only.